Priority Lexus Virginia Beach

Craig Smith is an outstanding representative. Mr. Smith was extremely professional, attentive and considerate during our routine scheduled maintenance on 16 JUN. Mr. Smith was very patient to t Mr. Smith was extremely professional, attentive and considerate during our routine scheduled maintenance on 16 JUN. Mr. Smith was very patient to thoroughly answer all questions in a detailed, comprehensive manner. He was generous to offer a loaner vehicle when the service duration was extended out of consideration for the extra wait. Craig Smith genuinely cares about his clients. We really appreciate Mr. Smith and his amazing professionalism, positive energy he brought to the engagement! More

Corbett and everyone at Priority Lexus Always provide excellent service and support for all your needs. I highly recommend them to anyone. Thanks so much! excellent service and support for all your needs. I highly recommend them to anyone. Thanks so much! More

Customer satisfaction is their top priority. Makes you feel appreciated at every visit. Mike has been the best throughout the years! Makes you feel appreciated at every visit. Mike has been the best throughout the years! More

Great service and Matt was great but had a 7 o'clock appt and was on time but didn't get out until 8:55.Just thought the early appt.would get me out earlier,but the service was great! and was on time but didn't get out until 8:55.Just thought the early appt.would get me out earlier,but the service was great! More

Craig Smith was courteous, efficient and professional. I look forward to working with him In the future. I felt like he cared and he provided great customer service . I look forward to working with him In the future. I felt like he cared and he provided great customer service . More

Brian was great very informative always had a smile didn't have to wait long service was perfect didn't have to wait long service was perfect More

Staff is unfailingly nice, but not consistently efficient. When I called for my 5000 mile service I was led to believe I could get a loaner. I was also offered a car wash and said yes. Got there efficient. When I called for my 5000 mile service I was led to believe I could get a loaner. I was also offered a car wash and said yes. Got there and no loaner, no car wash, waited 3 hours for my car and finally had to chase someone down to check me out as my guy had gone to lunch without printing out my paperwork. I was told the service plus State inspection would take about 2 hours when I arrived so I did not qualify for the loaner. I missed two appointments because of poor communication and the additional hour I had to wait. Nice people, as I said, but disappointing performance. More

Priority Lexus cares about their customers. I seldom have to wait; loaner cars are available. And my car is returned to me clean and ready to go. I seldom have to wait; loaner cars are available. And my car is returned to me clean and ready to go. More

My Service Advisor was Corbitt who was very professional and knowledgeable. He explained everything that was done to my vehicle in terms I could understand. Priority has excellent customer service and Cor and knowledgeable. He explained everything that was done to my vehicle in terms I could understand. Priority has excellent customer service and Corbitt is the best! More

My wife I are very pleased with our experience with Priority. Treated very well through the entire process. Our sales professional, Reid Schiff, was a pleasure to work with. Priority. Treated very well through the entire process. Our sales professional, Reid Schiff, was a pleasure to work with. More