Priority Lexus Virginia Beach

Needed an emergency tire service without a Scheduled appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experien appointment. I was greeted friendly associates and hospitality. Samantha P. was my service advisor. She made sure my service needs and Lexus experience was “ Elite “ . Thank you BW More

Craig was great, but I don’t like that Priority Lexus in VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they d VA Beach dropped the military discount from 10% to 5%. That’s really not much of a discount and shows Priority doesn’t support the military as they did before. You think 5% is a discount that’s nothing, you might as well get rid of it. We pay a lot for a new Lexus and maintenance thereafter. That was a bad decision especially in this economic climate. More

Kelan was very knowledgeable, and answered all my questions. He was very kind to me as well. questions. He was very kind to me as well. More

The service associate did not display the warm, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, professional customer service that Lexus claims to be their forte. She didn't look at me once, nor did she treat me as if I mattered. Additionally, I waited four hours for my vehicle to be completed, but no one notified me that it was ready. I had to ask another associate about the status of my vehicle to find out it was ready. More

Kelan was awesome. He was down to earth and informative. I would definitely recommend Kelan. He went above and beyond! My only suggestion would be to have the financ He was down to earth and informative. I would definitely recommend Kelan. He went above and beyond! My only suggestion would be to have the finance person explain additional maintenance and car options versus two. It was redundant. More

Terrible service department. Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication a Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication about a delay, even after I texted him and called the dealership twice finally he gave a message to Another advisor to relay to me. the advisor Mike Moore purposely put my appointment to the back because he wasn’t making any money on it! Go somewhere else. After you purchase your vehicle you’re a nobody! More

Excellent service and on time, Bonnie took great care with our vehicle and kept us up to date on service. with our vehicle and kept us up to date on service. More

Very friendly and helpful staff. Clean and welcoming. Have a lot of stock to choose from. Clean and welcoming. Have a lot of stock to choose from. More

Kind and willing to work with me to understand and call my wife for assistance. my wife for assistance. More

Awesome Service with Awesome People! They are so willing to accommodate you in any way to make it easy on you. They are so willing to accommodate you in any way to make it easy on you. More