Priority Lexus Virginia Beach

Mike Moore is always very helpful. I trust what he tells me as I know very little about car maintenance. The work is always completed in a timely manner and I am kept informed as to th I trust what he tells me as I know very little about car maintenance. The work is always completed in a timely manner and I am kept informed as to the progress. No surprises. More

Awesome! ! The service was everything I knew it would be, fast and satisfying...thank you service department!! ! The service was everything I knew it would be, fast and satisfying...thank you service department!! More

The customer service rep, the time taken for maintenance, and the follow-up explanation we're all excellent. It was a pleasant service call. and the follow-up explanation we're all excellent. It was a pleasant service call. More

Quick in and out……very friendly service rep and car was sparkling clean!! (And the work was done quickly)! sparkling clean!! (And the work was done quickly)! More

Mike is wonderful ! !!!! Explains everything and doesn’t try to sell unnecessary services keeps me on track for my maintenance !!!! Explains everything and doesn’t try to sell unnecessary services keeps me on track for my maintenance More

My second scheduled oil change went very well. Nice Service Waiting area with drinks and snacks. Nice Service Waiting area with drinks and snacks. More

The people are great to work with Craig is the best one to work with top notch to work with top notch More

Service department is very professional. They keep me updated with information during car service periods. They fully explain what’s needed and don’t surprise me. They keep me updated with information during car service periods. They fully explain what’s needed and don’t surprise me. More

December 19, 2023 appointment was made for vehicle service. I was an out of town visitor needed service on my Lexus LS 460 L brought car in for service pay for service review service maintenance check service. I was an out of town visitor needed service on my Lexus LS 460 L brought car in for service pay for service review service maintenance check off list after arriving in North Carolina January 23 noticed that my windshield wiper fluid Flashed across the screen as low along with the next maintenance service reminder never set normally when I take my vehicle into the Lexus dealer, they normally tap off all the fluids because that’s part of the maintenance check kind of disappointed in the service that I received due to me being out of the area I was not able to bring the vehicle back in so I had to go purchase windshield wiper fluid to fill up my reserve tank disappointed in the service after paying close to $500 makes me wonder if the proper service was serviced on my vehicle make me have questions and thoughts and I talked to the service advisor Craig Smith I was told that they could’ve been overlooked. My response was if I’m bringing a car in for service everything should be checked. That’s what I’m paying for and to say it was overlook is a poor excuse. Individual never really asked me let me pull up the vehicle and see Who perform service on my vehicle would I use to dealership again I think not. More

Great service and customer service. Went for a state inspection and was treated with great care Went for a state inspection and was treated with great care More