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Priority Lexus Virginia Beach
Virginia Beach, VA
451 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 451 reviews
September 01, 2025
Nemo was outstanding. He is without a doubt the best salesman I have ever worked with. Very knowledgeable and efficient. No pressure. Made us feel important all the way th He is without a doubt the best salesman I have ever worked with. Very knowledgeable and efficient. No pressure. Made us feel important all the way through the deal, taking care to set up our phone with Lexus.com before we drove off taken possession of our new car. Nemo takes pride in what he does. More
by bgranz
Employees Worked With
Nemo Belos
August 31, 2025
Buying a new car is something I typically enjoy. Buying from NC my salesman, worked well with me. Even provided me photos as my new car arrived. He was not pushy nor were the extended warranty and f Buying from NC my salesman, worked well with me. Even provided me photos as my new car arrived. He was not pushy nor were the extended warranty and finance folks that helped me. I was in and out pretty fast on delivery day. Thank you Kelan and the Priority Lexus team! More
by David
Employees Worked With
Kelan
August 29, 2025
My only experience with this dealership is through their service department. My service advisor, Sam, was great at communicating with me throughout the process, and the work on my vehicle was completed in a service department. My service advisor, Sam, was great at communicating with me throughout the process, and the work on my vehicle was completed in a timely manner. More
by redbne7444
Employees Worked With
Service Advisor
August 29, 2025
Excellent customer service. . Fast and efficient service department and their prices are fair. I would buy my next car from them. . Fast and efficient service department and their prices are fair. I would buy my next car from them. More
by Arusky1
August 29, 2025
My advisor Samantha (Sam) is always pleasant and very knowledgeable about my vehicle issue! She goes above and beyond to ensure I’m comfortable during my visits! The wait for the service and car wash wen knowledgeable about my vehicle issue! She goes above and beyond to ensure I’m comfortable during my visits! The wait for the service and car wash went by quickly with the entertainment of the tv in the lounge. More
by IE002
Employees Worked With
Samantha
August 29, 2025
Isabella, Emma and Mike made the service experience enjoyable. Efficient and effective, great teamwork. I cannot say enough about Isabella. She is professional and competent. The email reports and vide enjoyable. Efficient and effective, great teamwork. I cannot say enough about Isabella. She is professional and competent. The email reports and videos on my car service are informative and greatly appreciated. I don’t know who worked on my car, but please thank them for me!! More
by Michelle G
Employees Worked With
Ron Jordan
