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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
451 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 451 reviews

September 11, 2025

1 star is too much. Spent 2k for new tires and alignment. The TPS sensor light came on after I left the dealership.Called the service department and was told it would co More

by repp.lambert
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rose
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Sep 11, 2025 -

Priority Lexus Virginia Beach responded

We're very disappointed to see this feedback! I apologize that the tire pressure sensor light came on after you left and that our team was not accommodating when you called us. That is not how we aim to conduct business and I would like to take care of this for you. Please contact me at your convenience - Thanks, Priority Customer Relations - feedback@priorityautomotive.com

September 10, 2025

Prompt and responsive service by Mike Moore. My car was ready at the promised time. More

by willchaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Schiff
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Sep 11, 2025 -

Priority Lexus Virginia Beach responded

That's wonderful to hear! We're so glad you had a prompt and responsive service experience with Mike Moore and that your car was ready at the promised time. Thank you for sharing your positive feedback!

September 09, 2025

Helpfull and ready to assist Waiting area has all the things you need while waiting More

by sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie in service department
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Sep 10, 2025 -

Priority Lexus Virginia Beach responded

That's wonderful to hear! We're so glad you had a helpful experience and that you found our team ready to assist. It's great to know that our waiting area had everything you needed. Thank you for sharing your positive feedback!

September 08, 2025

Everything was top flight. Personnel were professional, prolite and accommodating. Couldnask for more.from a dealership. More

by kenbutcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
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Sep 08, 2025 -

Priority Lexus Virginia Beach responded

We’re so happy you enjoyed your experience! Thank you for choosing Priority Lexus of Virginia Beach and sharing your support. See you next time!

September 07, 2025

I was so pleased with how quickly the service department was able to schedule me , I called at 4:30 pm on a Friday and they were able to get me in the next day. Mike Moore and his team did an excellent jo More

by margiefinneran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
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Sep 08, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with Mike and the team! We are glad your service was prompt and efficient. Thank you for choosing Priority Lexus of Virginia Beach!

September 06, 2025

I was told my battery was low and I needed another. I brought the battery from Lexus. They charge me labor fee. If I know they was going to charge me for labor, I would have bought the battery and got More

by shannonburrus2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Connolly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2025 -

shannonburrus2 responded

Priority Lexus Virginia Beack

Sep 08, 2025 -

Priority Lexus Virginia Beach responded

Shannon, I apologize for any confusion regarding the labor fee. We strive to be transparent with our pricing and services, so it's concerning to hear about your experience. If you have further questions or would like assistance, please feel free to reach out. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

September 04, 2025

Brian Winslow provides excellent service. He is truly an asset to the company , very knowledgeable More

by Waheedlinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
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Sep 05, 2025 -

Priority Lexus Virginia Beach responded

That's fantastic to hear! We're so glad you had an excellent experience with Brian Winslow and that you find him to be a truly knowledgeable asset to the company. Thank you for sharing your positive feedback!

September 04, 2025

Corbitt Caroll is been very friendly and helpful always. Priority Lexus is a great place to take your car for maintenance service. More

by adelita8454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbitt Caroll
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Sep 05, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback about Corbitt Caroll. Providing helpful and friendly service is always our goal at Priority Lexus of Virginia Beach. We are here to help with any future automotive needs!

September 03, 2025

Nemo at Priority worked patiently and dedicatedly for a year to find the exact high demand Lexus we had discussed. In addition the purchase process was efficient and seemless. This is our fourth Lexus from More

by Scott M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nemanja Belos
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Sep 03, 2025 -

Priority Lexus Virginia Beach responded

Hi Scott, we can’t thank you enough for your continued business and support of Priority Lexus of Virginia Beach. We will be sure to commend Nemo for his hard work and patience in assisting you over the past year. If there’s anything else we can do, just let us know. We wish you many safe and happy miles ahead!

September 03, 2025

My experience with this dealership was great. They kept me informed and I was done in a reasonable amount of time. More

by angybr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalie
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Sep 04, 2025 -

Priority Lexus Virginia Beach responded

Thank you for choosing Priority Lexus of Virginia Beach and for sharing your five-star review! See you again next time!

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