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Priority Lexus Virginia Beach
Virginia Beach, VA
452 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 452 reviews
May 25, 2025
The worst Lexus service I have ever been to the the prices are higher I pay 100 bucks for oil change in the dealer in Jacksonville FL here I paid 180 bucks the wait is longer they don’t over a loner ca prices are higher I pay 100 bucks for oil change in the dealer in Jacksonville FL here I paid 180 bucks the wait is longer they don’t over a loner car they don’t serve food like other Lexus dealers I feel so sorry for the people that live in Virginia Beach area that they have to deal with this horrible dealer More
by Abdullah
Employees Worked With
Rob Brasco
May 23, 2025
Bonnie was great on the phone and at the dealership. Super personable and professional, as was everyone else at Priority Lexus. With employees like Bonnie it’s no wonder that Priority Lexus is so highly Super personable and professional, as was everyone else at Priority Lexus. With employees like Bonnie it’s no wonder that Priority Lexus is so highly rated. More
by Hazukaj
Employees Worked With
Bonnie Larowe
May 19, 2025
The vehicle service representative took care of me in a very efficient manner. I am very pleased with my appointment very efficient manner. I am very pleased with my appointment More
by rkw5761
Employees Worked With
May 18, 2025
We were pleased with Craig Smith as our advisor. He was very professional and knowledgeable explaining a couple of minor issues /concerns we had. He was very professional and knowledgeable explaining a couple of minor issues /concerns we had. More
by cee3917
Employees Worked With
Craig Smith
May 17, 2025
I had a good experience having my car oil changed and tires rotated and balanced at the Priority Lexus dealer. Bonnie, who coordinated this service was very personable and helpful. tires rotated and balanced at the Priority Lexus dealer. Bonnie, who coordinated this service was very personable and helpful. More
by alisonvab
Employees Worked With
Bonnie
May 16, 2025
Great service and communication between us in explaining issues with car. Highly recommend to all issues with car. Highly recommend to all More
by mbrangan
