Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Priority Lexus Virginia Beach
Virginia Beach, VA
451 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 451 reviews
June 14, 2025
Priority Lexus service is great. I really appreciate the courtesy and advice given by Brian, my service advisor. The only reason I didn’t give five stars is because they no longer pr I really appreciate the courtesy and advice given by Brian, my service advisor. The only reason I didn’t give five stars is because they no longer provide a loaner vehicle and I live too far away to have another family, member pick me up for a few hours. More
by Bruce
Employees Worked With
June 13, 2025
Craig, my service manager, is great. ..always pleasant & very professional. Lexus service in general is exceptional. Highly recommend Priority Lexus. ..always pleasant & very professional. Lexus service in general is exceptional. Highly recommend Priority Lexus. More
by KEA
Employees Worked With
Craig Smith
June 12, 2025
Craig met me promptly and courteously at my prescribed appointment time. He explained the service to be provided and gave me an estimated completion time. He escorted me to the waiting lounge and invited appointment time. He explained the service to be provided and gave me an estimated completion time. He escorted me to the waiting lounge and invited me to partake in the coffee and brownies (excellent). He kept me advised with updates throughout the servicing process and handed my keys to me right at the expected completion time. I would summarize my visit as prompt, courteous and professional. More
by rhdejaegher
Employees Worked With
Craig - service
June 11, 2025
Great service! Easy going, helpful and informative, super cool video inspection that helped explain what was going on. I will be back! Easy going, helpful and informative, super cool video inspection that helped explain what was going on. I will be back! More
by fishman508
Employees Worked With
Samantha
June 11, 2025
First Class service! Quality service First - "People" Always......! Special thanks to Craig Smith. What an Amazing service consultant and representative of Priority Lexu Quality service First - "People" Always......! Special thanks to Craig Smith. What an Amazing service consultant and representative of Priority Lexus. He is my GO-man when I bring my car in....Craig is AWESOME (professional, knowledgeable, engaging, and has excellent attention to detail)....He never disappoints! Sincerely, Chris Robinson More
by cgrob9999
Employees Worked With
Other Employees :
Brad Rose, Rob Brasco
June 11, 2025
Outstanding Service Department. Craig Smith is the best. Always anticipates our needs and act quickly to resolve. Each visit is a pleasure Craig Smith is the best. Always anticipates our needs and act quickly to resolve. Each visit is a pleasure More
by Dave
Employees Worked With
Craig Smith
