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Priority Lexus Virginia Beach
Virginia Beach, VA
667 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 667 reviews
May 31, 2026
Our service representative, Mike Moore, provides exceptional customer service. Mike answered my questions fully and provided great guidance on future servicing of my car. exceptional customer service. Mike answered my questions fully and provided great guidance on future servicing of my car. More
by SSM
Employees Worked With
Mike Moore
May 26, 2026
Reid was very helpful since I was buying from out of state. He arranged transport as well saving me time and money. All went very smooth and quick. state. He arranged transport as well saving me time and money. All went very smooth and quick. More
by Cargalacw
Employees Worked With
Katlyn and Reid
May 25, 2026
I was able to make my service appointment for a date and time of my convenience. My service rep Bonnie was friendly and efficient. Check in was easy. I was provided a loaner car. The mechanic sent a video o time of my convenience. My service rep Bonnie was friendly and efficient. Check in was easy. I was provided a loaner car. The mechanic sent a video of the inspection. My car was ready on time. All in all, an excellent experience. More
by Raymie.shelton
Employees Worked With
Bonnie
May 24, 2026
Exception service from Service Advisor Corbit Carroll. This dealership’s service is one key reason I would buy another Lexus without question. This dealership’s service is one key reason I would buy another Lexus without question. More
by andyseaman3
Employees Worked With
Corbitt Carrol
May 22, 2026
Giuseppe was excellent: great customer service, very professional, honest, and helpful throughout the entire car buying process. Made everything easy and stress-free. Highly recommend! professional, honest, and helpful throughout the entire car buying process. Made everything easy and stress-free. Highly recommend! More
by Lana
Employees Worked With
Giuseppe
May 22, 2026
Excellent car buying experience with top notch professionals.Also they have a excellent service department professionals.Also they have a excellent service department More
by Dave.adams
May 21, 2026
Outstanding Professional Service! Brian our Service Advisor was very courteous and professional! He explained everything and answered all questions! Brian our Service Advisor was very courteous and professional! He explained everything and answered all questions! More
by BC
Employees Worked With
Brian
May 20, 2026
Corbitt Carroll is an outstanding member of your service rep team. Not only did he get my car in immediately for a cracked windshield, he managed to get the job done quickly and under the estimate! Every rep team. Not only did he get my car in immediately for a cracked windshield, he managed to get the job done quickly and under the estimate! Every time I’ve brought my car in for service, he’s always been an excellent communicator and kept me informed about the status of my vehicle. He’s terrific! More
by Mgcasey625
Employees Worked With
Corbitt Carrol
May 20, 2026
I dropped in for a problem and they were able to take care of it right. Coffee and cookies while you wait. care of it right. Coffee and cookies while you wait. More
by dwaynehighsmith
