Priority Lexus Newport News

Outstanding in every way! 1.29.2015 Dear Sir and Madame Charles Barker Lexus in Newport News is the third Lexus dealership I have done business wit 1.29.2015 Dear Sir and Madame Charles Barker Lexus in Newport News is the third Lexus dealership I have done business with and, by far, the best. Charles Barker personnel are pleasant, courteous and professional. I have used the service department to maintain my Lexus and purchased a second previously Lexus several years ago. Throughout my ten-year relationship with Charles Barker Lexus, I have been always received first-class professional service. I have especially enjoyed working with two employees, Lillie Stanfield and John Ketch. Lillie has been my service advisor and her support has been outstanding. She is a very conscientious young lady, who always performs in a low-key but professional manner. She understands customer service and is a joy to deal with. Her pleasant demeanor and ability to get along with the customer make service visits less stressful. John was my salesman when purchasing a used Lexus. He was personable, professional and thoroughly knowledgeable of his product line. He made the purchase easy and I have returned several times with questions about the equipment or how to use the navigation system, as examples. His knowledge and ability to make complex systems easier to understand was a great help Lillie and John are fine examples of the dedicated employees of Charles Barker Lexus. I will continue to have my Lexus serviced at the dealership and I would not hesitate to purchase another car from Charles Barker Lexus in Newport News. Regards Paige Via More

Nice, friendly experience! Bought a used Honda Accord at a great price. Great overall experience. Thanks to Guy Meyer! Was only disappointed that they don't offer free lifetime Bought a used Honda Accord at a great price. Great overall experience. Thanks to Guy Meyer! Was only disappointed that they don't offer free lifetime state inspections and oil changes with used car purchases as other local dealers do. More

Wonderful Experience Everyone at Charles Barker Lexus went out of their way to make sure I had a great experience. Very friendly and helpful on every level. I love my car Everyone at Charles Barker Lexus went out of their way to make sure I had a great experience. Very friendly and helpful on every level. I love my car and would recommend the dealership to everyone. More

Excellent Lexus Purchase Experience My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealer My experience with Charles Barker Lexus, Newport News was excellent once I solved the communications issue by a direct call to the Newport News dealership. The emails I sent to Virginia Beach and Newport News were ignored for some reason. However once I contacted Mark Davis at the Newport News dealership he made things happen. Then I had the opportunity to work with Mohamad T. Mayassi to close the deal on the purchase of a Certified Preowned 2011 Lexus ES 350. Working with these two gentlemen and acquiring this vehicle was my dream come true. Other folks I spoke to while at the dealership were also friendly and warm. Charles Barker Lexus has a class dealership in Newport News. More

A great car buying experience My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and de My wife and I were not buying a car, we were buying a Lexus. The entire experience was high end. The process was simple, friendly, professional and detailed. Guy Meyers could NOT have done a better job. He listened, he was responsive, asked good follow up questions and again listened to our needs. Guy even responded on his day off, truly a professional. Nicely done! More

Customer Service I took my 2015 RX 350 in for its 5,000 mile service. The staff was wonderful, however one individual went above and beyond. When I picked up my car I took my 2015 RX 350 in for its 5,000 mile service. The staff was wonderful, however one individual went above and beyond. When I picked up my car I asked to speak to someone about a spot I had on the car. They sent Matthew Goodwin, from detailing out to speak to me. I asked him if he knew what I could use to remove the spot, which i thought was tree sap. He looked at it and said that was was it was and he noticed a couple of other minor scratches on my car. He asked me if I had 10 minutes and I said yes. He took my car and not only removed the tree sap he got the scratches out. Thank you for having such a wonderful team working for you!!! More

Great customer service experience Brought my gs 350 in for a recall issue, and was told by my service advisor that it would take a week to have the issue resolved. The car was fixed in Brought my gs 350 in for a recall issue, and was told by my service advisor that it would take a week to have the issue resolved. The car was fixed in 2 days. So my service consultant gave me a call stating hat the car was ready and that she knew that I lived far away, so I could pick it up on Saturday. I was just amazed at the great job that of the service team. Especially after dealing with Casey BMW for a year, now that was a nightmare. Anyway if you need some work done ask for Lillie stanfield, she's the best. More