Priority Lexus Newport News

I bought two Lexus SUVs with the thought that I was buying two quality vehicles that, in turn, would be supported by a quality service department. In my opinion and after owning these vehicles for a wh buying two quality vehicles that, in turn, would be supported by a quality service department. In my opinion and after owning these vehicles for a while, the vehicles have performed to my satisfaction. However, support from the service department is NOT satisfactory. I have had several experiences where I have had to wait two to three weeks in order to schedule routine maintenance for my vehicles. I feel this is an extraordinarily long wait time. I have had the experience of being stranded with a flat tire and being told that I would have to wait a week before I could be scheduled to have my tire repaired. I'm not sure what I was supposed to do in the meanwhile. I have had repairs done and have had to return my vehicle to have the same repairs done again. This is more than inconvenient considering I had to wait so long initially to have the work scheduled. Complaints to the service department seem to go unheard. More

This is the third Lexus we have purchased from Charles Barker Lexus in Newport News and have yet to be disappointed with the sales, service and customer service staff. The helpful sales associates and fi Barker Lexus in Newport News and have yet to be disappointed with the sales, service and customer service staff. The helpful sales associates and finance staff we dealt with were first rate and worked with us to get us the car we wanted. I would highly recommend this dealership. More

I have worked with these ladies for years including Angie in Va Bch. They are an assett to your company. I have bought 12 cars from CB Dealership in the past 21 years and have never had a service issue in in Va Bch. They are an assett to your company. I have bought 12 cars from CB Dealership in the past 21 years and have never had a service issue in either locations. Of concern to me especially is the ability to get a loaner. Always clean and available. More

It took us a LONG time to get the sale finalized; we sat for long lengths of time and almost left at one point when we couldn't find our salesman. They quoted us a fairly high price, and when we started t for long lengths of time and almost left at one point when we couldn't find our salesman. They quoted us a fairly high price, and when we started to leave they found an additional $1000 "manufacturer's rebate". Shouldn't that have been stated right up front rather than held back as extra profit for them? It took several weeks for them to submit the new car's registration to VA DMV, which meant we couldn't transfer the plates from our old car to the new one (I have "vanity plates"). When it was finally done in Feb (we got the car the last week in Dec), we were in Florida and couldn't transfer the plates until we got home in late March. We had to make a return trip to the dealer (we live over an hour away) because there was a finance form they forgot to have us sign at the time of sale. When we got there (by appointment), the salesman was on the phone with his doctor and we had to wait again. We do not feel that customer service is their number one priority. We have not had any car service done there (and probably won't), so we can't evaluate that. The car was in very good shape at delivery (clean, full gas tank, etc). If/when we buy our next Lexus, we will probably try the Richmond dealer. More

Kevin went out of his way to allow Mrs. Kehoe to see the car. He was very knowledgeable about the vehicle and patient in the process. That was very much appreciated by the entire family. I would recommend car. He was very knowledgeable about the vehicle and patient in the process. That was very much appreciated by the entire family. I would recommend others to contact Kevin when considering buying a Lexus. More

Kevin Morgan was an outstanding Lexus Representative...absolutely made the buying experience so painless that it was actually enjoyable. I have purchased many new Lexus since our first L Representative...absolutely made the buying experience so painless that it was actually enjoyable. I have purchased many new Lexus since our first LS 400 in 1990 followed by SC 400, GS 430, RX 330, SC 430 and RX 350. We currently have 3 Lexus and will go to Kevin for next new car purchase. Keep up the fantastic customer support. David & Gayle Russell Code: NVK More

Service dept is very cordial and pleasant as always.They got me in ontime and out ina reasonable amount of time. The coffee and refreshments were .appropriate for the time of morning.I have always had agood got me in ontime and out ina reasonable amount of time. The coffee and refreshments were .appropriate for the time of morning.I have always had agood experience at your service dept.Ihope to buy my next Lexus from you . More

The dealership is very convenient, the salesman was knowledgeable and friendly, explaining all about the car I was interested in buying. He took extra time to show me how to drive the new Hybrid. Kev knowledgeable and friendly, explaining all about the car I was interested in buying. He took extra time to show me how to drive the new Hybrid. Keven is going to come to my house to fix my garage door opener, so I can open the door from my car. This is very kind,Yes I would recommend this car dealership. Joan Gilkison More

The stress of buying a new car is always high, but Mahomad made the experience very easy and comfortable. He explained in detail all the functions of the car and made sure that I understood everythin Mahomad made the experience very easy and comfortable. He explained in detail all the functions of the car and made sure that I understood everything. I sincerely appreciate his kindness and understanding when going through the process. Retta Morris More

I was in the market for a certified Lexus ES350. I walked into the dealership and was met by Kevin Morgan. Kevin informed me about the Lexus Certified program, describing in detail the qualifications of a Le into the dealership and was met by Kevin Morgan. Kevin informed me about the Lexus Certified program, describing in detail the qualifications of a Lexus Certified car and the outstanding warranty that came with these cars. Kevin followed up our discussion with emails and phone calls in a polite and professional manner. He was really interested in helping me to get the right car, not in just making a sale. Kevin notified me when the vehicle I was interested in arrived at the dealership. He explained the operation of everything on the car. The car was certified, detailed and presented to me in a very professional way - Mr. Morgan "made it all happen" - it was a very overall enjoyable car buying experience! More