Priority Lexus Newport News

I purchased my car today and I could not wait to give my review. Mohammad gave excellent service, he is like family now. I would recommend family and friends to purchase a car from him. He is the best and I review. Mohammad gave excellent service, he is like family now. I would recommend family and friends to purchase a car from him. He is the best and I thank him for a great experience! More

Special and exemplary experience When we arrived at Charles Barker Lexus, we planned to explore a few cars and learn about the Lexus. Mohamad Mayassi greeted us as we arrived and gen When we arrived at Charles Barker Lexus, we planned to explore a few cars and learn about the Lexus. Mohamad Mayassi greeted us as we arrived and gently guided us through the day. He listened carefully to us, was honest and respected our decisions about which cars to explore and that we did not want to take a test drive yet. He was not pushy. He gave us time to contemplate what we had seen. We returned to see him a short while later, took a test drive and were ready to buy the beautiful, pristine, low mileage certified car Mohamad had shown to us. It far exceeded what we ever hoped to find. Everyone worked together calmly and professionally. Mohamad made the process go smoothly, efficiently, quickly, and pleasantly. Thomas clearly explained the service and warranty extensions we were interested in. We returned the following morning and Mohamad carefully and concisely explained the electronics of the car. Repeatedly he told us to call him anytime.....to ask any questions or to make service appointments or if the key battery weakened. We always felt that he would help us far beyond the day of purchase. It was an impressively smooth and enjoyable experience. Thank you, Mohamad! More

Awesome Experience Didn't really intend on purchasing a car from them but dealing with Matt made our decision easy. Matt is so helpful and made everything easy. Loved Didn't really intend on purchasing a car from them but dealing with Matt made our decision easy. Matt is so helpful and made everything easy. Loved dealing with this dealership. Will probably do business again with them. More

easy and great follow through The entire process was low stress, easy and fast. Great certified used vehicle, and everything they said they would do, they did. I never like deali The entire process was low stress, easy and fast. Great certified used vehicle, and everything they said they would do, they did. I never like dealing with car sales people, but Patrick was great. I couldn't have had a better experience. Thanks! More

No pressure, great to deal with When purchasing my previous vehicle from another dealer two years ago I was subjected to all sorts of pressure - they tried to get me to switch my aut When purchasing my previous vehicle from another dealer two years ago I was subjected to all sorts of pressure - they tried to get me to switch my auto insurance to an agency the dealership owner also owned, they tried to convince me to take financing through them instead of paying cash, and they tried to sell me an extended warranty at a hefty add-on price. Rude high pressure tactics were used for that last one. How refreshing was my experience at Charles Barker Lexus by contrast - no effort was made to sell me anything of these add-ons. The process could not have been simpler, and everyone with whom I came into contact could not have been more gracious - and this group included Patrick Antar, the Sales Representative who had also undergone special technical training and was their specialist in this area, Shawonda Massenburg who went through the paper signing (closing) process with me, Jane Tucker who also worked in Admin, and the General Manager whose name was Tony I believe, who paid for our lunch which we went out for while waiting for the paperwork to be processed. What a pleasant experience this was, in stark contrast to what I had to undergo two years earlier. More

I been dealing with this dealership since 2001. The salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. More

A Very Pleasurable Experience Very impressed with the professionalism of Matt and Shawonda!! My day didn't start out with me wanting to buy a Lexus, but as it turned out, I am rea Very impressed with the professionalism of Matt and Shawonda!! My day didn't start out with me wanting to buy a Lexus, but as it turned out, I am really happy I did. The staff was very friendly and caring. From the start, Matt knew what I wanted and worked to satisfy all my requirement and get me in the car I wanted! I am very happy with my new car and would recommend Charles Barker Lexus (in general) and Matt and Shawonda (in particular) to anyone in the market for a new or used automobile. A very pleasurable experience!! Thanks for all your efforts!! More

This was the best car buying experience I’ve ever had. My salesman Mohamad Mayassi was honest, informative and not pushy. The manager Tony was just the same. I saw a car a few days before I purchased it and salesman Mohamad Mayassi was honest, informative and not pushy. The manager Tony was just the same. I saw a car a few days before I purchased it and when I called back on it, Mohamad got to work on getting the car ready to make the deal happen. The quality of the car was excellent and the service as well. I had my own financing but they were able to get me a cheaper rate! Everyone that assisted me was really nice and friendly. I felt very comfortable and had trust in those guys as it’s sometimes not that way at car dealerships. If you are looking for a luxury vehicle, I recommend Charles Barker! Ricks More

Listened and got me what I wanted. Very pleasant and professional. Did what he said he would do without any follow up by me or my wife professional. Did what he said he would do without any follow up by me or my wife More

We had a great experienced in buying our first Lexus RX 350 with the help of Matt Perez. He is knowledgeable and patiently explained the features. Great Job!!! 350 with the help of Matt Perez. He is knowledgeable and patiently explained the features. Great Job!!! More