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Priority Lexus Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.9
698 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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12831 Jefferson Avenue

Newport News, VA

23608

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Showing 698 reviews

August 01, 2026

Great customer experience! Latoya took good care of me and met all of my needs for my vehicle. Washed and vacuumed ready for the road... More

by dalerand16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2026 -

Priority Lexus Newport News responded

We’re glad Latoya took such good care of you and your vehicle! Thank you for choosing Priority Lexus Newport News and sharing your support.

July 30, 2026

Drove from Richmond to Newport News to for customer service, relationship, and price. This was a great experience with a personal touch. More

by cctuna1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick (Frenchie) Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Priority Lexus Newport News responded

Thank you for making the trip from Richmond to Priority Lexus Newport News! It’s fantastic to hear you received top-notch service. We hope to see you again for future needs, take care!

July 29, 2026

Tire replacement covered by road hazard ins was done quickly & as promised with no delay. More

by bheath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2026 -

Priority Lexus Newport News responded

Thank you so much for the fantastic review! We are thrilled to hear that your tire replacement was handled quickly and seamlessly under your road hazard coverage. We appreciate your business and look forward to taking great care of you next time!

July 28, 2026

My service experience on my Lexus RX today was excellent. Jose greeted me upon arrival and the service was professional and timely. More

by Jt11brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 29, 2026 -

Priority Lexus Newport News responded

We're delighted to hear about your excellent service experience with Jose! Thank you for choosing Priority Lexus Newport News. We look forward to serving you again in the future!

July 28, 2026

Excellent customer service from beginning to end. Timely updates. My time is important and they honored getting the job done quickly. More

by Germaineharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell
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Jul 29, 2026 -

Priority Lexus Newport News responded

Thank you for the positive feedback, Germaine! We're glad to hear our team kept you updated and respected your time. We look forward to serving you again at Priority Lexus Newport News. Safe travels!

July 25, 2026

Pleasant to work with each time, i never feel rushed when talking with them. Service well done. The service area, lobby always clean and the bathroom. Plenty of snacks and drinks while you wait. More

by goldsboro24pets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 27, 2026 -

Priority Lexus Newport News responded

Thank you for highlighting the cleanliness, refreshments, and service at Priority Lexus Newport News. Your feedback means a lot to us, and we look forward to serving you again soon!

July 24, 2026

Latoya is always very professional and knowledgeable with a wonderful personality. The entire service staff are cheerful and patiently explained all concerns I had. Great service even though they the servi More

by Winter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya in the Service Department
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Jul 27, 2026 -

Priority Lexus Newport News responded

Winter, it's wonderful to hear such high praise about Latoya and the team! Thank you for choosing Priority Lexus Newport News and for sharing your feedback! We’ll share your kind words. Safe travels!

July 23, 2026

Great service! Good experience on my part! I have set a date for continued service! More

by nsomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2026 -

Priority Lexus Newport News responded

Thank you so much for the wonderful review! We are thrilled to hear that you had such a great experience with our team. Knowing that you’ve already scheduled your next appointment for continued service is the ultimate compliment. We truly appreciate your business and trust, and we look forward to seeing you again on your upcoming visit!

July 23, 2026

Excellent work by these guys, very thorough. The car runs great and the service was superb. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
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Jul 23, 2026 -

Priority Lexus Newport News responded

Thank you so much for the outstanding review! We are thrilled to hear that our team was thorough and that your car is running great. Delivering superb service and keeping your vehicle in top shape is always our goal. We truly appreciate your business and look forward to taking great care of you again next time!

July 22, 2026

They were very friendly and helpful with our car buying experience. Thanks to all who helped with this. More

by Richard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shain
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Jul 23, 2026 -

Priority Lexus Newport News responded

Hi Richard! We are glad to hear you had a friendly and supportive experience at Priority Lexus Newport News. Thank you for choosing us and for sharing your feedback! Safe travels!

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