Angela Hoover
Angela Hoover at Priority Lexus Newport News

Angela Hoover

Master Certified Lexus Service Manager

Priority Lexus Newport News

12831 Jefferson Avenue
Newport News, VA 23608

4.8
67 Reviews
4.8

67 Reviews

Write a Review

67 Reviews of Angela Hoover

June 11, 2026

Dealership Rating
Employee Rating

Darrell was great kept me posted through the whole process,great work performed in a timely fashion More

by johnpolson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell, Paul

Jun 12, 2026

Priority Lexus Newport News responded

Thank you so much for the wonderful feedback! We are thrilled to hear that Darrell took great care of you and kept you well-informed throughout the entire process. It is fantastic to know the work was completed beautifully and in a timely fashion. We truly appreciate your business and look forward to working with you and Darrell again on your next visit!

June 10, 2026

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Employee Rating

Upon arrival I was politely welcomed by several employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary More

by bmc1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell, The light skinned woman with tatoos, gentleman who moves the cars (we talked about my NY Knicks)

Jun 11, 2026

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News and sharing your feedback. We look forward to serving you again. Safe travels!

June 08, 2026

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Employee Rating

The technicians and all other employees were very polite, courteous, and helpful in every way. I would recommend this dealership very highly. More

by Carloyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2026

Priority Lexus Newport News responded

Thank you for recommending Priority Lexus Newport News so highly, Carolyn! It is fantastic to hear that the whole crew left a great impression and earned your five-star review. See you next time!

June 06, 2026

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To pricey, $100 labor charge for everything. $100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/ More

by jberryjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2026

Priority Lexus Newport News responded

We appreciate your feedback and understand your concerns regarding our labor charges. We aim to provide fair pricing, but we clearly missed the mark for you. If you'd be open to discussing this further, please reach out so we can better understand how we might improve your experience moving forward. Thank you, Priority Customer Relations - feedback@priorityautomotive.com

May 28, 2026

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Service was performed in a professional and timely manner. Personnel were friendly and waiting area was comfortable. More

by dmumford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell

May 28, 2026

Priority Lexus Newport News responded

Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Priority Lexus Newport News.

May 19, 2026

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Employee Rating

Angie and her service teams are the best. Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my ca More

by c
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jose and Mike

May 20, 2026

Priority Lexus Newport News responded

Hi Bill, thank you so much for your positive feedback! We're happy to hear you had such a great experience with our team at Priority Lexus Newport News. We'll make sure to pass on your kind words to Angie, Jose, and Mike. Enjoy the road ahead!

January 30, 2026

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Employee Rating

Very professional and nice to speak with, explained everything to me. I was very satisfied. More

by tunahunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Priority Lexus Newport News responded

That is wonderful to hear! At Priority, we believe that automotive care is just as much about the people as it is about the machines. Being professional and easy to speak with is a standard we set for every member of our team, and we are thrilled that you left feeling very satisfied. Taking the time to explain the "how" and "why" behind your vehicle's needs is how we build trust, ensuring you never feel like just another number in the service bay.

January 07, 2026

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Employee Rating

The service department is excellent. The videos provided by the mechanics are well done and informative. Jose manages a smooth running department. More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose and Dale Randall do an excellent job!

Jan 08, 2026

Priority Lexus Newport News responded

We're delighted to hear you had such a positive experience with our service department at Priority Lexus Newport News! Thank you for highlighting Jose and the team's efforts. Safe travels!

January 07, 2026

Dealership Rating
Employee Rating

Mohammed took the time to go over every aspect of my new car and I left comfortable and confident that I could drive and enjoy it. More

by smehr01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamad Mayassi, Matt Perez , Taylor the Tech assistant.

Jan 08, 2026

Priority Lexus Newport News responded

Thank you for sharing your experience! We're happy to hear Mohamed ensured you had a comfortable and confident introduction to your new car. Safe travels from all of us at Priority Lexus Newport News!

December 08, 2025

Dealership Rating
Employee Rating

Great service and efficient also friendly service, and I was kept posted on the progress More

by Tatee .cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Priority Lexus Newport News responded

That's wonderful to hear! We're so glad you had great, efficient, and friendly service, and that you were kept posted on the progress.

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