Darrell was great kept me posted through the whole
process,great work performed in a timely fashion
process,great work performed in a timely fashion
More
by johnpolson5
Service Price Transparency
Other Employees Tagged:
Darrell, Paul
Jun 12, 2026 -
Priority Lexus Newport News responded
Thank you so much for the wonderful feedback!
We are thrilled to hear that Darrell took great care of you and kept you well-informed throughout the entire process. It is fantastic to know the work was completed beautifully and in a timely fashion.
We truly appreciate your business and look forward to working with you and Darrell again on your next visit!
Upon arrival I was politely welcomed by several
employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary
employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary paperwork for the loaner car, do a walk around and familiarize my self with the car. The "loaner car lady" (I forgot her name) was great. While I was at home I received a video from the technician showing the areas of the car that he was checking along with a recommendation. I'm very satisfied and confident with the quality of the work. I will not hesitate to use their services again.
More
by bmc1013
Service Price Transparency
Other Employees Tagged:
Darrell, The light skinned woman with tatoos, gentleman who moves the cars (we talked about my NY Knicks)
Jun 11, 2026 -
Priority Lexus Newport News responded
Thank you for choosing Priority Lexus Newport News and sharing your feedback. We look forward to serving you again. Safe travels!
The technicians and all other employees were very polite,
courteous, and helpful in every way. I would recommend this dealership very highly.
courteous, and helpful in every way. I would recommend this dealership very highly.
More
by Carloyn
Service Price Transparency
Jun 09, 2026 -
Priority Lexus Newport News responded
Thank you for recommending Priority Lexus Newport News so highly, Carolyn! It is fantastic to hear that the whole crew left a great impression and earned your five-star review. See you next time!
To pricey, $100 labor charge for everything.
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs
More
by jberryjw
Service Price Transparency
Jun 08, 2026 -
Priority Lexus Newport News responded
We appreciate your feedback and understand your concerns regarding our labor charges. We aim to provide fair pricing, but we clearly missed the mark for you. If you'd be open to discussing this further, please reach out so we can better understand how we might improve your experience moving forward. Thank you, Priority Customer Relations - feedback@priorityautomotive.com
Service was performed in a professional and timely
manner. Personnel were friendly and waiting area was comfortable.
manner. Personnel were friendly and waiting area was comfortable.
More
by dmumford
Service Price Transparency
Other Employees Tagged:
Darrell
May 28, 2026 -
Priority Lexus Newport News responded
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Priority Lexus Newport News.
Angie and her service teams are the best.
Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my ca
Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my car. I took his recommendations on what needed replacing. Thanks again.
Bill
More
by c
Other Employees Tagged:
Jose and Mike
May 20, 2026 -
Priority Lexus Newport News responded
Hi Bill, thank you so much for your positive feedback! We're happy to hear you had such a great experience with our team at Priority Lexus Newport News. We'll make sure to pass on your kind words to Angie, Jose, and Mike. Enjoy the road ahead!
Very professional and nice to speak with, explained
everything to me. I was very satisfied.
everything to me. I was very satisfied.
More
by tunahunt
Service Price Transparency
Feb 03, 2026 -
Priority Lexus Newport News responded
That is wonderful to hear! At Priority, we believe that automotive care is just as much about the people as it is about the machines. Being professional and easy to speak with is a standard we set for every member of our team, and we are thrilled that you left feeling very satisfied.
Taking the time to explain the "how" and "why" behind your vehicle's needs is how we build trust, ensuring you never feel like just another number in the service bay.
The service department is excellent.
The videos provided by the mechanics are well done and informative. Jose manages a smooth running department.
The videos provided by the mechanics are well done and informative. Jose manages a smooth running department.
More
by W
Service Price Transparency
Other Employees Tagged:
Jose and Dale Randall do an excellent job!
Jan 08, 2026 -
Priority Lexus Newport News responded
We're delighted to hear you had such a positive experience with our service department at Priority Lexus Newport News! Thank you for highlighting Jose and the team's efforts. Safe travels!
Mohammed took the time to go over every aspect of my new
car and I left comfortable and confident that I could drive and enjoy it.
car and I left comfortable and confident that I could drive and enjoy it.
More
by smehr01
Jan 08, 2026 -
Priority Lexus Newport News responded
Thank you for sharing your experience! We're happy to hear Mohamed ensured you had a comfortable and confident introduction to your new car. Safe travels from all of us at Priority Lexus Newport News!
Great service and efficient also friendly service, and I
was kept posted on the progress
was kept posted on the progress
More
by Tatee .cummings
Service Price Transparency
Dec 08, 2025 -
Priority Lexus Newport News responded
That's wonderful to hear! We're so glad you had great, efficient, and friendly service, and that you were kept posted on the progress.