Angela Hoover | Page 7

Not complying with virus safety When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very huffy and stated that was his choice not to wear one. Neither was he wearing gloves. The Service Manager came out of her office without face mask and gloves and stated it was none of my business. I was wearing both and find it inconvenient but necessary to protect both my self and others. If they cannot comply with these simple measures they should stay home and shut down the service. More

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I been dealing with this dealership since 2001. The salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. More

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Outstanding Customer Service My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez Ja My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez January 2019. Mr. Perez goes out of his way to satisfy his customers. Mr. Perez is a very humble individual. A very professional Salesman that takes good care of his customers. Yes, Management makes the final decision but Mr. Perez will stand with you if you are serious and upfront with your transportation needs. More

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Returning Client, Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mo is knowledgeable of the Lexus products, attuned to the needs of his customers and goes the extra mile to ensure their happiness at the end of the deal and for years to come. More

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"Dealership you can always count on for Stellar service" We just purchased a 2018 Lexus RX 350 at the Newport News dealership. Mohamad Mayassi handled our stress free sale. Mohamad took excellent care of us. We just purchased a 2018 Lexus RX 350 at the Newport News dealership. Mohamad Mayassi handled our stress free sale. Mohamad took excellent care of us. We have been a customer of the Newport News dealership for years. The outstanding service we receive from the Service department keeps us committed to the dealership. More

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New SUV Purchase Very helpful, master in his field.explained everything in detail. We felt very comfortable and the whole buying process made very simple. We enjoyed b Very helpful, master in his field.explained everything in detail. We felt very comfortable and the whole buying process made very simple. We enjoyed buying our SUV at this dealership. More

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Great Service My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He took time to determine what we were looking for and recommended a vehicle that was still being prepared for sale in the service department. He had the car ready for us to see the next day and it was the perfect car. The no haggle pricing made for an enjoyable process. A very professional experience from start to finish. More

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