Priority Honda Roanoke

My wife and I were looking to purchase a Ridgeline and decided to visit Priority Honda while we were in town visiting family. Everything seemed well in the beginning, but we first started having issues wh decided to visit Priority Honda while we were in town visiting family. Everything seemed well in the beginning, but we first started having issues when trying to get answers about the engine warranty disclaimers. We were fed different info from two employees on whether or not we had to bring the truck to this location for oil changes to stay under warranty. Got further clarification from the manager a week or so later and from reading further into the documentation we took home. The next big issue that arose was when the salesman, Quinn was going over features of the higher trim Ridgeline. He mentioned the truck bed had speakers in it. We thought this was a great feature to have for camping and the outdoors. Once we got the truck home and I looked into how to get the bed speakers to play. Well it turns out the truck doesn't come with speakers in the bed. That was for 2023 models. I feel like your job is to know your products. Especially the latest and greats versions that have been out for 6 months. So that was really disappointing. Manager reached out said it was a great learning opportunity for them. Fantastic... that doesn't fix anything. A couple weeks later after the purchase we get a call back from the finance department. Looks like they messed up the payments by putting the tax in the wrong fields. We had to redo some of the paperwork. I am worried what the rest of my days dealing with this place for the warranty will look like... who can I trust there? If you can, I would look elsewhere for a Honda. I would suggest Reggie Jackson Honda in Raleigh NC. Their sales and service department are absolutely top notch. More

Ryan was super nice and very knowledgeable about the two cars we were looking at! He helped us get the vehicle we wanted. cars we were looking at! He helped us get the vehicle we wanted. More

Very happy with service staff and the communication! I will be back again when I need service, which isn’t often because the Honda is awesome I will be back again when I need service, which isn’t often because the Honda is awesome More

Great service. Great people. Really appreciate the shuttle and letting me know what’s going on Great people. Really appreciate the shuttle and letting me know what’s going on More

Amazing at his job Ryan helped me out so much and it was great talking to him! great talking to him! More

Brian gave great service! I didn’t have to wait much longer than I normally do. I didn’t have to wait much longer than I normally do. More

Good service. Staff very friendly and helpful. Made sure to explain everything about what has been done on car. Staff very friendly and helpful. Made sure to explain everything about what has been done on car. More

Very efficient and reliable. I would recommend them to others. Glad they do the free oil changes. Would be nice if they could run your vehicle through the car wash like previous I would recommend them to others. Glad they do the free oil changes. Would be nice if they could run your vehicle through the car wash like previous dealer did when you got maintenance done. More

The dealership is very fast, efficient, friendly and always get what needs to be done done always get what needs to be done done More

Dropped off car for routine mant and was contacted by Bryan to add inspection since it was almost out. Service was great Bryan to add inspection since it was almost out. Service was great More