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Priority Honda Roanoke

Roanoke, VA

4.6
1,379 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,379 Reviews of Priority Honda Roanoke

May 26, 2024

The service for my vehicle was performed in a timely and efficient manner. The staff were polite, transparent, friendly, and made sure I was on my way as quickly as possible while still providing good servi More

by JESSE7261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
May 29, 2024 -

Priority Honda Roanoke responded

Thank you, Jesse, for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

May 26, 2024

Work completely as expected on time. I was kept informed on progress and future recommendations. More

by bjst57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
May 29, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 25, 2024

Very good to deal with. Service work is very efficient and gets it done in a timely manner. No long wait time!! More

by ANITAAC56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Jennifer Tucker
May 29, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 25, 2024

Exceptional customer service! We highly recommend Priority if you are looking for a vehicle, you won't be disappointed. More

by Kristin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elaine Presley, Ryan Pimlott
May 29, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Priority Honda Roanoke are glad to have you as a customer. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

May 25, 2024

I paid in advance and had to wait weeks for appt. The wheels are not aligned and it goes to the right. The call I made to report issue was not returned. More

by BAWITNESS2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Brantley
May 29, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

May 25, 2024

Customer waiting area was dirty and flies were everywhere. Technicians decided for me not to complete a service I had requested and scheduled and my car was due for. They tried to sell me a servic More

by AK73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
May 29, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

May 24, 2024

Does what their supposed to do. Keeps me updated on how service is going. Overall, ok More

by TRAMICA342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
May 29, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

May 24, 2024

Everyone is nice to us. Service depRtment always keeps u informed on your vehicle being worked on. Only thing we didnt like is priority taking our free oil change away soon More

by jcompton31552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
May 29, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

May 24, 2024

I had an oil change and state inspection and was out in 1.15 hours. Fantastic!!!! I requested that my tires be rotated but they did not need it. Excellent visit! More

by lumsden4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
May 29, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 24, 2024

When I need service on my Honda, I always call Priority Honda. Everyone there is professional and get my car up and running quickly! Never had any problems! More

by MEGGIE32003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley
May 24, 2024 -

Priority Honda Roanoke responded

Thank you for your loyalty and kind words! We're glad to hear our team at Priority Honda Roanoke consistently provides quick and professional service. We'll be here whenever you need us!

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