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Priority Honda Roanoke

Roanoke, VA

4.6
1,378 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,378 Reviews of Priority Honda Roanoke

September 29, 2024

Lisa and Jeffery were amazing. Between helping me in buying my new car to calling and checking on me afterwards. My experience was amazing and I am very thankful. More

by KARRIEDOLAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, Lisa Wilson
Sep 30, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, Karrie, and we hope to see you again! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 29, 2024

Their customer service is terrible. My car was a couple of days out of warranty by the time I got into the shop do to appointment time and they wouldn't help at all. I have bought Honda More

by marthajayme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Oct 02, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Martha, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

September 29, 2024

Daniel was very efficient and helpful. He explained what service I was receiving and kept me updated as to when it would be ready. More

by GRETCH0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey
Sep 29, 2024 -

Priority Honda Roanoke responded

It's great to hear that Daniel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

September 29, 2024

I am always able to schedule service and maintenance on my 2019 civic whenever I need based on my time in Roanoke. They are aware of my extensive driving and understand what I need. They know what my car n More

by lynettejobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Sep 29, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, Lynette, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

September 28, 2024

WAS VERY GOOD TO WORK WITH RACHEL. YOU CAN BE VERY PROUD TO HAVE HER IN YOUR TEAM. ALSO BOUGHT MANY CARS FROM PRIORITY HONDA. VERY GOOD SERVICE. KEEP UP THE GOOD WORK. More

by HansD39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Kevin Mohr, Rachel Zastrow
Sep 29, 2024 -

Priority Honda Roanoke responded

Thank you so much for choosing Priority Honda Roanoke! Please let Rachel and our team know if we can be of any more assistance. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 28, 2024

I find them very cordial and kind. A gentleman named Jesse came and sat with me because it was a very long wait for an oil change and tire rotation and I thank him very much More

by tonirandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Sep 29, 2024 -

Priority Honda Roanoke responded

Tori, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Neal Young NealYoung@lithia.com

September 28, 2024

Nathan was super responsive and the service was quick! They kept me updated every step of the way. More

by linda.canada2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 29, 2024 -

Priority Honda Roanoke responded

Linda, Thank you for the kind words for our service department! We look forward to sharing your compliments with Nathan and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 28, 2024

My car was towed to the dealership, and I received a text providing approximate time for service, which I appreciated. I also received an update via text on the problem and the cost of service. More

by KITTYCENTRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I received texts from Travis?
Sep 29, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

September 28, 2024

Great dealership, very professional staff and a comfortable waiting area. The display monitor keeps you informed on the progress of your vehicle More

by meme10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, several others, I'm sorry I don't remember their names. Very professional team
Sep 29, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

September 28, 2024

Concerned about customer satisfaction and comfort. I felt that they truly care about me in this impersonal world. More

by peggystrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Sep 29, 2024 -

Priority Honda Roanoke responded

Peggy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

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