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Priority Honda Roanoke

Roanoke, VA

4.6
1,389 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,389 Reviews of Priority Honda Roanoke

November 09, 2024

The service was fast and transparent . Adam was attentive and polite good good good good good. More

by LIFEISIMMENSE
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
November 08, 2024

Dealership has a good selection but service after the sale is below average I’m very disappointed More

by cavaliers92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Report | Print
Nov 14, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

The people that I talked to were wonderful. They went out of their way to help and were very kind. You’re customer service is great. More

by Cq4007
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

Taylor Stump was friendly, and very professional. I was directed where to go to wait on my vehicle to be done. The waiting room was clean. The service to my vehicle was done in the time frame I was g More

by RKASEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Taylor was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

Great service and nice to work with on our 2025 Pilot purchase. They followed up on the details and our questions. More

by JLBOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

Service was great. Getting my inspection & the tires filled with air Thanks a million blessings More

by jaw0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

Polite, efficient, fully informed, Courtesy ride very helpful! Being able to check status was great. Good coordination with courtesy ride driver More

by travelfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
November 07, 2024

I went a day before my appointment and they took care of me anyway. They are wonderful there and are always friendly and polite. More

by selinda24121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Selinda, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

November 07, 2024

When I picked up my car another car was parked so close I could not get in A worker got in and moved my car out for me. More

by REVCOV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

November 07, 2024

Had an issue with warranty coverage on our 2021 Honda Pilot. Adam went the extra mile and got the issue resolved! More

by My3kcf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Adam Garst
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Adam delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

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