Priority Honda Roanoke

Owner is rude, unprofessional, and immature! I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I think it’s time to warn the public before they get involved with the business. I called Sally Woodson, the owner of Woodson Honda, on January 24th. This was after I had left 3 voicemails on her work phone over a 2 month span with no return call. After leaving a negative survey with a representative from Woodson Honda, I finally received a phone call from the owner, Sally Woodson. We then began playing phone tag. First she left me her home number, then finally her cell phone. I finally got to speak with Sally. The conversation started with me asking if I could explain my situation at Woodson Honda from the beginning. “It began with an oil consumption issue in May”. She quickly said, “that’s too far back, if you would have contacted me then I could have done something then”. I was completely caught off guard. I then said that was just the beginning, “can I explain the whole story?” She quickly said “where did you buy your car”. I said “can I explain my story to you?”, “where did you buy your car”. I told her the location, which was not from Woodson Honda. She said "well they have their own policies for this stuff." I said I came to her because I thought it was a Honda Warranty issue. Here are a few quotes from my conversation with the owner of Woodson Honda “we were more than generous to you", "we let you use a rental car", "we lost money fixing your car.” My car was in their shop for 2 months. They let me borrow a car for the last 6 days. That’s a whole other story, but in short, the one and only guy who could work on my hybrid was out with rotator cuff surgery. The staff at Woodson Honda let me call over and over for 2 months before letting me know this was why it was taking so long. Sally Woodson said “Why do you keep coming back?” This has been my only experience with Woodson Honda. It may have felt like I kept coming back, but they had my car for 2 months. Sally Woodson said “Go ahead and write the better business bureau and the paper” I had not threatened either of these to her. Sally Woodson said “It sounds like you are trying to get something for free”. I never asked for anything for free or even a discount. I told her that I simply wanted her to know about my experience there since she was the owner. The only words I could get in were “Sally what are you doing?” “I’m trying to explain my experience so you can improve your business.” I was by no means looking for a confrontation or a free handout. Sally Woodson said “You didn’t try very hard to get in touch with me”. Keep in mind, I called her 5 times and left 4 voicemails. She never let me explain any of my experience. She immediately attacked me. I feel sorry for those who work there. I completely understand why they seem so unmotivated to do their job properly. More

Very Professional I was very impressed on how simple and professional the whole process was. I am especially grateful I had Jamal Robinson help me find the right vehicl I was very impressed on how simple and professional the whole process was. I am especially grateful I had Jamal Robinson help me find the right vehicle. He was very patient and a wonderful salesman. I would definitely recommend! More

Excellent. Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they alwa Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they always do an excellent job. . More

Professional and timely. Everyone was very professional, friendly and timely in their service as scheduled and this was at 8:00 AM! WiFi was helpful while I waited. Everyone was very professional, friendly and timely in their service as scheduled and this was at 8:00 AM! WiFi was helpful while I waited. More

More than Satisfactory Woodson Honda provided a straightforward, simple process for getting a new vehicle. Larry Dunn is a complete gentleman and handled my family's needs Woodson Honda provided a straightforward, simple process for getting a new vehicle. Larry Dunn is a complete gentleman and handled my family's needs perfectly. They did what it took to get us the vehicle we wanted and only the vehicle we wanted. No pushy sales tactics or add-ons! A pleasure doing business at Woodson Honda, and I will more than likely continue to use them in the future! More

Great experience I had a wonderful experience with Woodson Honda. All of the employees were top notch and I got a great deal. Woodson Honda truly is fast, friendly an I had a wonderful experience with Woodson Honda. All of the employees were top notch and I got a great deal. Woodson Honda truly is fast, friendly and fair. More

Loved the whole experience and the time the salesman took Five Star treatment...everything was explained and salesman Jamal Robinson took the time to show us each option for the car. The new Honda Civic is b Five Star treatment...everything was explained and salesman Jamal Robinson took the time to show us each option for the car. The new Honda Civic is beautiful and great to drive. More

Excellent. Everyone at Woodson Honda is exceptionally nice to my wife and I . We are always treated like special customers. We feel very fortunate to have and ex Everyone at Woodson Honda is exceptionally nice to my wife and I . We are always treated like special customers. We feel very fortunate to have and excellent dealership to take our Honda to for service. More

brake and oil change service Helped immediately upon arrival and serviced in a timely manner- all personal friendly and helpful. checked on me from time to time. Overall excell Helped immediately upon arrival and serviced in a timely manner- all personal friendly and helpful. checked on me from time to time. Overall excellent customer service More

Excellent Customer Service Realized that I was past due an oil change and tire rotation and contacted the service department early Saturday morning. They indicated that even tho Realized that I was past due an oil change and tire rotation and contacted the service department early Saturday morning. They indicated that even though they were extremely busy, to go ahead and bring my vehicle in. I did not have to wait very long once there and when the service was complete, they ran my CRV through their car wash. I never once was made to feel as if they were rushing me through. They appeared very thankful that I continue to bring my vehicle to them for service, and I don't see myself going anywhere else for service. Customer care plays an important part in any consumer's life and they perform in an excellent manner. More