Priority Honda Hampton

Tim Clark was very professional and listened to our desires. He sent us on a test ride and we were hook after that. Thanks Tim desires. He sent us on a test ride and we were hook after that. Thanks Tim More

I want to thank Mr. Royce Hall for taking the time out to help me look for the perfect vehicle for me. I am very pleased with my new 2013 Honda Accord. help me look for the perfect vehicle for me. I am very pleased with my new 2013 Honda Accord. More

Best buying experience ever. Best price. Easiest and fastest buying process ever. Will recommend this dealership to friends. Tim Clark was a very nice and friendly salesman. Never pressured us. fastest buying process ever. Will recommend this dealership to friends. Tim Clark was a very nice and friendly salesman. Never pressured us. More

Purchasing a new vehicle is probably not near the top of anyone's list of "fun things to do." That said, Joe Giltner was great to work with. We liked his approach of asking questions while not being over anyone's list of "fun things to do." That said, Joe Giltner was great to work with. We liked his approach of asking questions while not being over bearing or making you feel pressured. He was being a salesman since it is his job, just NOT the typical "car salesman" people loathe. We were allowed and able to take the test drive we wanted to take, i.e a route that had a good mix of road types, to get a good feel of the vehicle. Not some short and quick around the block drive that I've experienced in past purchases from other dealerships. That's huge in my opinion. After the drive he left us alone to decide what our next steps were. We decided to negotiate a purchase of a new Accord. Joe is very knowledgeable and even the negotiation over the price of the NEW car was solid, had good back and forth, and not exhausting. The only drawback was we (meaning us and the dealership) were no where close on the value of our trade-in. That's probably the main reason we didn't give the overall experience at top score. Lesson learned: do more homework if you're thinking about trading in your current vehicle. Nick Napier took over once we got to the financing piece and he was quick and got us in and out of that part very quickly. Good job there! Side note: I left "Quality of Work" as N/A since I didn't feel it applied to purchasing a new car. To me, that comes into play when having a car serviced. More

I went in to Priority Honda based on good online reviews, person experience buying parts, and the experiences of people I know who have had their car serviced there. John Hodges worked with me to test dr person experience buying parts, and the experiences of people I know who have had their car serviced there. John Hodges worked with me to test drive a new Fit while my trade in was being appraised. I had done a significant amount of research before hand and knew quite a bit about the car, so he let me look over everything for a while without pushing features, or quotes at me. I was able to test drive the car without being forced down any specific routes, which allowed me to drive it on streets I would normally be using. I was able to hop onto the highway as well to test the ride and check out the road noise, which was nice. Once we got back to the dealership, John worked to get my monthly payments down to what I felt was reasonable. I then went to talk to Nick Napier, who worked out all of the finances for me. He went over what costs were going to, and how a lot of things, such as my key replacement plan and interior/exterior packages would work. Even with the basic coverage package, it worked out that I was covered for almost any unforeseen circumstances. We wrapped up paper work, and I was on my way home. I had bought a 5 speed that needed to be delivered, so I was unable to take my car home that day. Unfortunately for me, I received a call the next morning saying I was turned down for a job I was supposed to receive because the contract was not accepted. This meant I wouldn't be making enough to make my payments on the car. I went back up to Priority and explained the situation. John Hodges and Nick Napier both worked with me for a few minutes and we able to get the monthly payments down, and I would still have ended up with a 7 year warranty, and GAP coverage in case of any accidents that totaled the vehicle. Although they were able to work this out, I decided it was best for me to simply part ways with the new purchase at that time, and simply keep my current car, as it was a better standing for me financially at the time. To cancel, I had to speak to the General Sales Manager, Matt Davis. He was very understand of my situation and was still willing to work on selling the new Fit, but I explained that I felt it was best to not purchase at this time. He allowed me to back out of my purchase agreement, even though it's something they generally do not do. I am very grateful they were wiling to work with me and allow me to walk away from this deal. My walking away had nothing to do with how I was treated, or the service, or the car, just a simple financial issue. Everyone at Priority Honda was polite, helpful and friendly. They were honest and worked exceptionally hard to try to put me into a brand new car based on the reasonable price I was willing to pay. I highly suggest purchasing from them, and especially working with these three individuals. They treated me with courtesy, and in the future I plan to come back to Priority Honda for my purchasing needs. More

This was my first time ever looking for a car and I must say it was an enjoyable experience. I recently graduated from college and my parents decided to buy me a car as a graduation gift. John helped me t say it was an enjoyable experience. I recently graduated from college and my parents decided to buy me a car as a graduation gift. John helped me the minute my parents and I walked onto the lot. I was looking at honda civics and John showed my the inside while giving a few facts about it. The whole process went pretty smooth with little hassle. I can tell John really tries to help all of his customers. He enjoys his job and it shows with his work ethic. Although he is young, he acts like he's been working there for years. Nick helped my parents and me with the finances and he also was a great employee. He made jokes and made us feel relaxed. I will definitely spread the work on how great Priority dealership is!! Thank you both for helping me get my first car :) More

I took a detour to this dealership just to look once more at the Odyssey. I had visited another dealership when the 2013's first came out so I knew what I wanted. I had bought my previous vehicle at the Pr at the Odyssey. I had visited another dealership when the 2013's first came out so I knew what I wanted. I had bought my previous vehicle at the Priority Hyundai dealership in Newport News & liked the dealership and the service I received at that time. Royce approached me as I walked towards the lot. He was very easy to work with and I was texting and calling my son out of town to get his input (he works in the industry). Bottom line...I liked all of the people I worked with they were respectful of my time limits and did everything to accommodate me and make me happy. I hope this dealership is here to stay as I enjoyed the experience with them in the past & look forward to a continued future relationship with them. More

We selected Priority Honda of Hampton to purchase our next family car, a Honda CR-V. Neither my wife or I had ever driven a CR-V or similar car before, so the vehicle search was a little different for us next family car, a Honda CR-V. Neither my wife or I had ever driven a CR-V or similar car before, so the vehicle search was a little different for us. We were introduced to Joe Giltner through the online process and he was with us every step of the way. Joe was very patient with us during our decision process. We had to narrow the field down to the trim line with its options and then of course the color. Through our first visit and the test drive, Joe was knowledgeable on most aspects of the vehicle and informative, but not pushy. Our first visit limited us to only EX and EX-L models of the CR-V to view, even though we were considering the LX (lowest mdoel) to start with. Priority's inventory changes quickly in regards to the CR-V and it was tough to lay eyes on the trim line and then the color we eventually picked - it took multiple trips. The first visit concluded with us undecided about which car was the perfect match since we did not see a LX model. The sales manager Matt was difficult to deal with upon leaving, condescending at times. Part of this was I am sure that he thought the sale was lost once we were out of the door, but you need to give educated buyers some credit. A new car can be the second most expensive purchase a family can make, and we want to get the best for our needs and moeny. Joe was positive during this and followed up politely the following day. Two additional trips were required to eventually see the trim line and the color, and Joe worked with us to find when a vehicle was available. He even took photos for us regarding different features of the LX that we could not see clearly from brochures. Eventually, our decision was made and a deal was struck that worked well for both parties, the difficulty was finding the vehicle. The CR-V is a popular model given the price point and its features, but Joe and the Priority team worked to find us a perfect fit by exchanging with another dealership. The final process of the car buying experience was very long (almost 4 hours), which was a bit much, since a price was already agreed upon and the car was on site. The paperwork took allot of the time and involved many more individuals, but Joe kept us informed during the process. It was great to finally have the keys in hand. Joe Giltner made the process much more acceptable and I would highly recommend him. He takes the initiative to find what the customer wants and trys his best to match you with the vehicle you need, not what the dealership wants to sell. We would also recommend Priority Honda of Hampton as well for the car buying process. More

Mike Timmons was a fantastic salesman! He listened to my needs and found a car for me. I stopped at a number of dealers and his was the only one I came back to. This was due to his approach to me. He was needs and found a car for me. I stopped at a number of dealers and his was the only one I came back to. This was due to his approach to me. He was not "a vulture" as I see most car salesman (sorry, but true) and he was helpful without being pushy. I will recommend Mike and Priority Honda to everyone! More

Looking for a car for your child is never easy but Mike and the whole team at Priority Honda made it less stressful and actually a pleasant experience. From the first call to Priority I knew that Mike was and the whole team at Priority Honda made it less stressful and actually a pleasant experience. From the first call to Priority I knew that Mike was the person we prefer to work with. He was down to earth and listened to what we were looking for. Before we arrived he had lined up numerous vehicles for us to look at. Even though he had another customer at the time he took the time to come and check on us and allow us to test drive the car while we waited. Sure we could have saved a small amount of time and worked with another sales member but we knew Mike was our guy. The small wait was well worth it. Everyone was very nice and eager to answer any questions we had. I will definitely send friends and family to Mike for a new or used vehicle. He makes you feel like you are working with a friend not a salesman. The whole team at Priority was friendly and courteous. Thank you guys again for being so great to my daughter and myself. We will see you again I am sure. More