Priority Honda Hampton

Inconsiderate and Incompetent Today, I went to Priority Honda for a scheduled service appointment, and the dealership failed to perform the routine services. Priority Honda is par Today, I went to Priority Honda for a scheduled service appointment, and the dealership failed to perform the routine services. Priority Honda is part of the Priority Auto Group which touts itself as performing "free oil and filter changes for life". I purchased new a 2016 VW GTI at Priority WV which is 90 minutes away from my home. The sales people there told me that the car could have the oil and filter changes done at any Priority dealership, so I located one close to where I live, which happened to be Priority Honda. I brought the car to Priority Honda two days ago and showed it to a service advisor, and specifically asked him if the car could be serviced there. I told him that I purchased the car at Priority VW, that it needed the routine oil service and tire rotation. The service advisor could see that the car was a VW GTI, and asked the service manager if it could be done there. He then told me they could do routine maintenance on the car so I scheduled an appointment for today(May 20, 2016) at 8;30am. My wife brought the car before the appointed time and checked in with Justin Williams. An employee attempted to drive the car to the service area but he did not know how to drive a manual transmission. This was apparent because he ground the gears and the car lurched forward and then the engine lugged as the driver was in the wrong gear for slow, careful driving. He should have acknowledged that he could not drive a manual and asked someone else to drive the car. My wife went to the customer waiting area and waited an hour. Then she was told the oil and filter change could not be done because an oil extractor was needed to change the oil on this car. Also, the service advisor told my wife that the engine did not have an oil drain plug. My wife called Priority VW and spoke with a service technician who told her that an oil extractor is not needed and the engine does have an oil drain plug like most cars. He said that an oil and filter change on the 2016 VW GTI is as routine as changing the oil and filter on any car. My wife googled "how to change the oil and filter on a 2016 VW GTI", and there is a Facebook video clearly showing that it is a very straightforward procedure, that any competent technician could do. The Priority Honda service advisor also told my wife that they would NOT rotate the tires either. Even though the Priority Honda service technician incorrectly thought he could not change the oil and filter, why were they so inconsiderate that they did not rotate the tires???My wife waited there for an hour! As my wife was discussing this service failure with the service advisor, the car was brought to the service reception area by the same employee who did not know how to drive a manual transmission. He then rudely said to my wife, "This car is in the way, I am going to have to move it to the fire lane." The service advisor was actually trying to help my wife find another Priority dealership where the car could be serviced at that time! That car driver was very rude and inconsiderate! This dealership is hugely lacking in customer service and well-trained, competent employees. My wife and I went through the time and effort to bring our car to Priority Honda twice to have routine service done, and came away with nothing but wrong excuses and inconsideration. More

Excellent customer service I bought my used vehicle here at Priority Hampton and love the vehicle! They are very customer service savvy and care about their customers! Thank you I bought my used vehicle here at Priority Hampton and love the vehicle! They are very customer service savvy and care about their customers! Thank you Mr. King for your help and I will continue to bring my vehicle to your location for service. I have also referred a couple of people to your location to purchase a new vehicle. Thanks to you and your staff! More

Wonderful! I haven't had to make a car payment on more than 10 years, so the thought of having to have one again was a bit daunting, to say the least. I worked f I haven't had to make a car payment on more than 10 years, so the thought of having to have one again was a bit daunting, to say the least. I worked first with my credit union, who has a partnership with Priority, then went on to the dealership. Originally, the car that we wanted was in Chesapeake, but Tim Godette found one on their lot (Hampton) -- closer to home. He let me take it home to show my family and we went over it pretty thoroughly. It was wonderful to be able to give the car a good inspection for ourselves without the pressure of the salesmen or the dealership right there. We ended up starting the purchase that night and finishing up the next day. We were fortunate in that we were able to see and handle the car before it had had it's "new car cleaning". We could better evaluate what we needed to see that way. By the way, massive, epic kudos to the detailing team! The original owner clearly had a dog and there was hair EVERYWHERE! They got it all out!!! In the course of our transaction we also worked with used car manager, Jim Hensley and they both went that extra mile to make sure we were happy with everything. Jim even verified that the engine guarantee extended further out. I really cannot say enough good things about these guys and we are very much looking forward to a long relationship with Priority Honda. More

Professional and Knowledgeable I had not bought a car in 9 years and was skeptical. My husband and I walked into the dealership and met Mike Brackin and instantly felt comfortable. I had not bought a car in 9 years and was skeptical. My husband and I walked into the dealership and met Mike Brackin and instantly felt comfortable. I first was interested in the Accord but was drawn to the CRV. Mike went over both vehicles with us to show the comparisons. I decided to go with the CRV, so we sat down and discussed my options. We went out to the lot and started looking and then I narrowed it down to the EX-L. We took a test drive and I was very impressed. Mike was very knowledgeable on all the features the vehicles had to offer. During our test drive, he asked me to drive into an empty parking lot. There he thoroughly went over most of the features, which impressed me, no one had ever done that before. We got back to the dealership and then what I thought was going to be a stressful event ended up a smooth and professional process. My husband and I were very impressed with Mike and will recommend him to my family and friends. More

Outstanding Experiance!!! Recently purchased my new Pilot from Mike Brackin, he was extremely professional and knowledgeable. The Staff and other sales associates were also ext Recently purchased my new Pilot from Mike Brackin, he was extremely professional and knowledgeable. The Staff and other sales associates were also extremely polite and professional. I've got to say this car buying experience with Mike was laid back, he never pressured me into anything, and listened to all my questions. I am now a Priority's for Life customer, thank you Mike! More

Thanks so much to the Priority team and Tim Clark I had an amazing expirience at Priority. Had an interest in a car on their website so Pascal (internet manager) promptly called me and answered all m I had an amazing expirience at Priority. Had an interest in a car on their website so Pascal (internet manager) promptly called me and answered all my questions. Came in to test drive a CPO 2013 Honda Civic I saw online, they were welcoming as soon as I approached the door. Got right down to business, showed me the car and let me test drive without any hassle or naggingly sticking around. After that, Tim gave me all the necessary details and was straight up and honest with me (a rarity these days), he even put up with my endless haggling and negotiating. After coming to an agreement he clearly explained all the paperwork before asking me sign it, then I went over to the main building and met with a financer (can't remember the name, there was a lot going on) who patiently waited there while I read all the fine print and slowly signed. Great price, great service, great people. I would 11/10 recommend this to anyone looking for a car. More

Good Experience Purchased a crv from Willis. Great customer service, very knowledgeable about the product. Gelled 2 my wife & i out on a great deal. I couldn't ask fo Purchased a crv from Willis. Great customer service, very knowledgeable about the product. Gelled 2 my wife & i out on a great deal. I couldn't ask for much more. Thanks G. Savage More

One of the best car buying experiences I've had. I came in on Friday, with an idea of what I wanted. Mike noted everything that I wanted, and got me exactly what I was asking for, without breaking my I came in on Friday, with an idea of what I wanted. Mike noted everything that I wanted, and got me exactly what I was asking for, without breaking my budget. Definitely going to make priority our family tradition. More

Great After having a bad experience in Franklin I came to Priority and had a wonderful experience. Tim was the sales man my girlfriend and I had. Tim did a After having a bad experience in Franklin I came to Priority and had a wonderful experience. Tim was the sales man my girlfriend and I had. Tim did a good job of explaining what we needed to know and did not rush us. Very smooth process overall Highly recommended. More

Amazing service and well train staff I was looking to trade in my Honda Fit without having my payments sky rocket and have upgrades that i wanted without the hassle. Thanks to Mike Bracki I was looking to trade in my Honda Fit without having my payments sky rocket and have upgrades that i wanted without the hassle. Thanks to Mike Brackin, he helped me find the right "Fit" I was looking for with everything and more. His knowledge and help made the decision that much easier. I would buy again from this great dealership. Way better than my first one! More