Priority Honda Hampton

Poor customer service Very poor excuse for a service director for 47 yrs, also poor excuse for a Service Manager named David Rose and in addition very poor excuse for a Ser Very poor excuse for a service director for 47 yrs, also poor excuse for a Service Manager named David Rose and in addition very poor excuse for a Service Advisor named Michael Swackhamer who disrespected my son in my face. My son and I will never ever go there again. More

service charged for but not performed 1\27\17 i took my2014 honda pilot in for oilchange. Also asked for the Auto Butler be done and also requested that a wiring harness suv to trailer be 1\27\17 i took my2014 honda pilot in for oilchange. Also asked for the Auto Butler be done and also requested that a wiring harness suv to trailer be installed.When they called it was ready i paid for the service thinking all was done. 4 hrs. As it turns out, i presume the oil change was done, meter was reset. A wiring harness was laid on the console in front, which later found out i couldn't use. Was not the correct one.Then inspecting the auto that the Auto Butler was never done. They had the mail notice. More

The worst new car buying experience. Sales person I dealt with this past Saturday, Jan 28 was the worst! I went to First Team Honda and saved $5K. He tried to tie my lady to giving him al Sales person I dealt with this past Saturday, Jan 28 was the worst! I went to First Team Honda and saved $5K. He tried to tie my lady to giving him all 10s on the survey after he gave her a "good" deal, of $1K off the sticker price. Really?? He didn't want to deal with her trade in either. If you looking to by a new vehicle go see Andre at First Team Honda, he's a professional with integrity. More

Knowledgable and Professional Both Paul and John were professional, knowledgeable and above all patient and helpful. Automobile purchase can be a very stressful experience; however Both Paul and John were professional, knowledgeable and above all patient and helpful. Automobile purchase can be a very stressful experience; however, they both took the time to walk me through the process and address any and all question I had, thereby reducing my stress level and making my visit a very positive experience. More

Good experience gone bad fast! This was a trade in that wasn't handled appropriately from the beginning by Jay in Finance who was more concerned with getting all the extended warran This was a trade in that wasn't handled appropriately from the beginning by Jay in Finance who was more concerned with getting all the extended warranties added as opposed to making sure the loan was paid off and adding the appropriate insurance options for disability, etc. Then when loan wasn't paid in a timely manner after many phone calls the dealership manager Matt finally called and took it to my bank himself and sent me a picture as proof. Issue resolved... then I injury myself and have to take leave a month later and find out I have no disability coverage--only GAP insurance--yet I have all the other warranties available! My 2nd car payment is now late and I was told I would get a response but matt and I played phone tag two days and then I haven't heard anything. Jay never called to apologize from the first incident. The only person I can contact and get immediate response was my salesman Paul Parker who has been awesome this entire process! Now my car payment is late. I can't add the insurance with my bank since it's past 30 days. And awaiting some response from Priority. I am not happy with this large transaction that I am bound to now for years 😭 More

Awful Service Experience I dropped off my 2011 Honda Odyssey for an oil change and to run diagnostics on a check engine light. The service rep then said that I needed new brak I dropped off my 2011 Honda Odyssey for an oil change and to run diagnostics on a check engine light. The service rep then said that I needed new brakes, a new timing belt, and a new catalytic converter (which was supposedly the source of the check engine light). I (foolishly) agreed to nearly $2,000 in repairs, including a new catalytic converter. After further bungling by the service department (which was aggravating, but I will spare you the details), I finally got my car back. Lo and behold, after I returned home, the check engine light came right back on. I have gone to this dealership for nearly a decade, back to when it was Peninsula Honda, but no more. More

Great experience, great service all around! Myron was extremely helpful and provided great customer service. Not only was he patient, but he provided me with the best service possible. He walked Myron was extremely helpful and provided great customer service. Not only was he patient, but he provided me with the best service possible. He walked me through every step and assured that i understood everything in all aspects. Myron provided a genuine attitude throughout the whole process. He has great work ethics and I can see him advancing in the company very soon. Thank you Myron Freeman! More

Maintenance I went in as my Maintenance Required light was on. I knew it would be $92 for the check so they could find out wgat was wrong. They found I needed an I went in as my Maintenance Required light was on. I knew it would be $92 for the check so they could find out wgat was wrong. They found I needed an oil change and a seat belt part replaced. When I got my car back the steering was jacked up. Now they want to charge me again. Don't do it. They think they are the best and don't care. More

First things First #Priorities! I saw a vehicle online and I liked the price and the miles. I came in after speaking to Mr. Pascal, who is very professional! Upon arrival, I receiv I saw a vehicle online and I liked the price and the miles. I came in after speaking to Mr. Pascal, who is very professional! Upon arrival, I received a warm welcome that wasn't corny or cliche' in anyway. Mr Paul Parker then assisted me with everything from there. I have to say he was a straight shooter& there was no fluff or anything of the sort. Basically , he was a true professional who got straight down to business with a no nonsense "salesman" stereotype approach. Most dealers I visit, I literally feel like they are vampires trying to exploit an opportunity--NOT AT Priority Honda! Staff was awesome and again, no corny cliche' sales stereotypes of any sort. Totally fair and real! The way it should be! I got what I came for! Plus I got some really good Coffee out of a machine from the future :) Basically, if you want to deal with real people selling real products that they don't have to "sell" you on...then get on down to Mercury Blvd and look for Paul or Pascal or anyone there! You'll walk away feeling glad you did! More

Unusually Laid Back Buying Experience! I was very surprised & actually enjoyed purchasing a CR-V from Richard. He accepted the lowest internet price from another dealership and honored the I was very surprised & actually enjoyed purchasing a CR-V from Richard. He accepted the lowest internet price from another dealership and honored the coupon from Priority Honda. There wasn't any pressure to purchase or having to deal with the manager for another sales pitch. He also took the time to show me everything I needed to know. More