Priority Honda Chesapeake

The customer focus that exist in there mission statement and posted around their website is a hoax. The most important thing is how to maximize money in the pocket. I went to th dealership to downsize veh and posted around their website is a hoax. The most important thing is how to maximize money in the pocket. I went to th dealership to downsize vehicles and lower my overall monthly operating cost to own. I had settled on a honda accord. After informing the sales person of this. I knew I owed more than my vehicle was worth and figured they could tack it onto the financing. The more I talked to the sales person, the more I realized this wasn't centered around the customer, it was about how much he could get on commission. I was offered 2500 less than blue book, black book, and true market value for my vehicle. The monthly payment calculated was not only higher than I was currently paying but raised my operating cost by 50$ a month for a car with much better gas mileage and much cheaper price. Unwilling to budge on the offer and car price and attempts to sell me cars I didn't want. After telling me my ideas and numbers were 'unrealistic' and 'not going to happen'; after being insulted for the idea I could lower my payments; after unwillingness to work with me to find a number we could both agree on. I left in the truck I came in. For a company supposedly customer centered, they only seem to care about themselves, the dollar, and how to screw you out of your money More

I went to this dealer because of a letter I received promising me a great trade in on my 2011 CRV with low interest rate, similar payments, and possibly even money back. I test drove the car and loved promising me a great trade in on my 2011 CRV with low interest rate, similar payments, and possibly even money back. I test drove the car and loved it. First, they told me they had the color I wanted on the lot then when I went there they did not have it. We started talking trade in, price, terms, etc. When my vehicle arrived days later the cargo cover was missing. I went to the finance department and he said the terms were for 75 months when we had agreed to 60 months! Then he tried to jack the price up! I spoke to David Jones who swore that the terms they quoted me were for 72 months not the 60 that I had in writing. I ended up getting it for 62 months after being lectured at by Mr. Jones basically just to get out of there. I am not happy at all and do not recommend this dealership. I wish i could speak to the head of Priority about this horrible ordeal. More

Once I decided to buy a 2012 Honda Pilot, I called all the Honda Dealerships in the Hampton Roads area. I had met Doug during a previous test drive, so I gave him the opportunity to give me his best pric the Honda Dealerships in the Hampton Roads area. I had met Doug during a previous test drive, so I gave him the opportunity to give me his best price. Priority Honda beat the next best price by $480. Plus Priority Honda gives free oil changes and inspections for life. Doug was very accommodating and was excellent to work with. More

From the very begining of my search on the internet, I was contacted right away. I was very impressed with him not being pushy or forceful, He let me take my time. I have a beautiful Car and it drives li was contacted right away. I was very impressed with him not being pushy or forceful, He let me take my time. I have a beautiful Car and it drives like a dream. I will recommend this dealership to anybody that ask where I bought my car. John did call me to find out how I like my car. I spoke to Jess Linville in the service department and she was very nice told me if I needed anything to call anytime. More

I inquired online about a new Honda Odyssey. They prompting got back to me and had the best selection around. They promptly got back to me and told me they had exactly what I was looking for. My wi prompting got back to me and had the best selection around. They promptly got back to me and told me they had exactly what I was looking for. My wife and I drove down to Priority later that day and picked up our new van. Things could have gone any smoother. We never felt pressured and are particularly excited about the free oil changes for life. We usually keep our cars for a along time. More

I manage a customer service department so I know what good service should look like. When I visited Priority Honda and was greeted by Devin my expectations of good service were incressed to great! I was good service should look like. When I visited Priority Honda and was greeted by Devin my expectations of good service were incressed to great! I was impressed from beginning to end with his prefessionalism and reccomendations. The facilty was clean and provided many things to do while I waited. Never did I think I was going to be able to watch a movie while I caught up on my email. Kudos to Priority Honda. More

We were approached by a salesman during our recent trip to test drive a Honda Pilot. The salesman was very business like, no personality at all. We test drove the Pilot and had just pulled it back into the to test drive a Honda Pilot. The salesman was very business like, no personality at all. We test drove the Pilot and had just pulled it back into the parking lot and were looking the paint over before starting any paperwork when another salesman come out with 3 customers and just took the vehicle right from under us as we were looking it over. Our salesman did absolutely nothing except tell us oh it's okay. It's not okay, we were looking this vehicle over before beginning the process of purchase. Needless to say we left immediately and went to another Honda dealer. I used to come to Priority Honda with my 08 Accord for service. I will never patron this dealership again if that is how customers actively pursueing a vehicle are treated. That was unacceptable regardless if another person was even looking at that particular vehicle in which they were not. More

I purchased the windshield protection and within the 1st month of owning my car, a rock hit the windshield. I took it to Priority and they called Safelite to do the repair. The repair was not done properl month of owning my car, a rock hit the windshield. I took it to Priority and they called Safelite to do the repair. The repair was not done properly and no one at the dealership had even looked at it before they called me to say my car was ready. They apologized for the shotty repair and told be they would have it fixed. After they called the glass repair company they used, they learned that the glass could not be re-repaired and told me that I would have to pay for a new windshield. Now, I have done nothing wrong and they want me to pay for it because they said, "we only are required to repair the glass, not replace it". So I asked them to repair it, & they are not able to so I'm stuck calling my insurance to get the glass replaced. On a good note, Priority paid my deductible even though I should not have had to go through my insurance for the replacement. Fingers crossed, I wont have any more problems with my vehicle. First experience, not so good. More