Priority Honda Chesapeake

New car purchase Nik was pleasure to work with. New car buying has been a chore at best until I dealt with Nik. He was very professional and made the entire process pa Nik was pleasure to work with. New car buying has been a chore at best until I dealt with Nik. He was very professional and made the entire process painless. I did not get a Priority review questionnaire but I would rate Nik and the entire team a 10. I am very pleased with my CR-V and will recommend Nik and Priority Honda to anyone I know who is looking for a new car. Again, Nik was as professional and personable as I have ever dealt with in buying a new car. More

New car buying experience Great service. While I did not purchase a vehicle.at this time I was treated very well by those I met in general and specifically travis Great service. While I did not purchase a vehicle.at this time I was treated very well by those I met in general and specifically travis More

Unprofessional, hidden fees, incorrect numbers My salesman pulled a car to the front for me to look at. We went inside for a few minutes, then came back out for a test drive and the car was gone. My salesman pulled a car to the front for me to look at. We went inside for a few minutes, then came back out for a test drive and the car was gone. About 10 minutes later, another salesman pulls up with his McDonalds. No new car smell this time, it smelled like french fries. I made an offer and it was accepted, or so they said. They weren't very quick to show me the bottom line but spent plenty of time trying to sell me undercoating, additional warranties, eight hundred dollar scotchguard treatments, etc. They wanted me to sign 20 pages of disclosures and everything else but still wouldn't come up with the loan terms or the final price. When the finance guy finally pulled out the paper with the final price, it wasn't the offer I made and included multiple additional fees. The calculations were not correct and they even tried to charge me 1.5% more tax than they should have. I stated that the paperwork was incorrect and that wasn't the offer I made. The finance guy left the office for 1 minute, came back, pointed at the paper and said that was it, basically a take it or leave it. I got up to leave and the sales manager started to argue with me. I stated that even the taxes were wrong, he stated that they were correct, even though he didn't actually look at it to begin with. I didn't care to argue about it and said I was leaving, however, he was determined to argue and made a few comments which I did not appreciate. I ended up walking away. I emailed the company the next day to let them know about my experience. The sales manager called me and attempted to continue the argument, deny that he made certain comments then told me that I obviously wanted that car or I wouldn't have emailed the company, then tried to get me to proceed with the deal. I did communicate with the general manager through email about the situation. He attempted to make it better and offered me a final "out the door" price that was a little over what my original offer should have been. The GM did offer an apology (but was still trying to close the deal more than apologize) and I do have to say that my salesman was great. I ended up going to a different dealership and ended up with a MUCH better deal as I paid less and got the same car with more features and less mileage. The other dealership actually advertised a price that includes all of the dealer doc fees. They also weren't so worried about selling me warranties and undercoating/fabric protection packages but spent more time making sure I understood the certified car process, certification inspection, etc. Interestingly, I emailed Priority Hampton about a car in their inventory before I even contacted the one in Chesapeake. I received a follow up email from the Hampton location a couple days after my experience in Chesapeake. I responded to the Hampton email with a brief summary of what happened and why I wouldn't be a Priority customer. The Hampton location responded that there appears to be a really high employee turnover rate in Chesapeake so that might have something to do with it and that most of the sales staff in Hampton have been there for years. I think it is very telling with other dealerships under the same owner make statements like that. More

Excellent Priority Honda was an awesome expirence for me. Kemonii was a great representative, he helped me with every question I had and throughly explained all Priority Honda was an awesome expirence for me. Kemonii was a great representative, he helped me with every question I had and throughly explained all the features of the car I bought! I am very excited to be part of the priority family. More

Assistant with Honda CR-V Audio Travis provided me quick and informative assistance. Great guy with exceptional customer service. Contact him now for a purchase or assistance. Mar Travis provided me quick and informative assistance. Great guy with exceptional customer service. Contact him now for a purchase or assistance. Marcus Matthews DJ Hype More