Principle Volkswagen of Grapevine

John Alford was AMAZING to work with! He made the purchase extremely easy. I love my new Taos!!!!! He made the purchase extremely easy. I love my new Taos!!!!! More

I came in because my oil light came on. Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite and professional that I really appreciated him helping me with my issue. Thanks Josh and thanks Principle for a job well done!! More

Marci and Chris did an excellent job in helping me find the car that I wanted. the car that I wanted. More

Friendly people people who worked to make us feel good about the purchase since we were out of market. about the purchase since we were out of market. More

Great dealership friendly people yeah love the service Steve was great love working with him yes Steve was great love working with him yes More

Outstanding customer service. They are very easy to work with. I would definitely buy from them again. They are very easy to work with. I would definitely buy from them again. More

An overall good experience. They worked with me to get to the price I needed. They worked with me to get to the price I needed. More

Honest quick negotiation that completely simplified the car buying process. GM is a man of his word, what we discussed over the phone was on the paper when I arrived at the dealership. car buying process. GM is a man of his word, what we discussed over the phone was on the paper when I arrived at the dealership. More

Took our golf in for brakes and and less than three weeks later I’m paying even more than the original price of repair due to their failure to do the job and inspection of the work efficiently. I’m very disa later I’m paying even more than the original price of repair due to their failure to do the job and inspection of the work efficiently. I’m very disappointed to say the least. It could have been prevented. I discourage anyone from giving this dealership or service department business. There are plenty of other VW dealerships in the metroplex. More

Once again, top notch customer service. Staff was excellent and I was in and out of there in no time. Staff was excellent and I was in and out of there in no time. More