Peter Smith

After reaching the dealership just before closing . I asked if they could replace my dead car battery the next day . Nathanial said it wouldn’t take that long and would they would stay late to replace I asked if they could replace my dead car battery the next day . Nathanial said it wouldn’t take that long and would they would stay late to replace it . They went above and beyond. It got me out having to leave the car overnight. Always happy with the service they provide . More

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Love the experience excellent staff and dealership thanks .Matt .B highly recommend to friends and family .Matt .B highly recommend to friends and family More

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Had an amazing experience. Service department hands down the best in the DFW with very knowledgeable staff. Service department hands down the best in the DFW with very knowledgeable staff. More

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I am so glad that I walked into the dealership. The staff was just amazing as the cars. Even more, I am super happy and excited about my purchase. A special thank you to Matt, Adrian, and Peter! The staff was just amazing as the cars. Even more, I am super happy and excited about my purchase. A special thank you to Matt, Adrian, and Peter! More

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Matthew provided excellent customer service and a great attitude when helping us find our new vehicle. attitude when helping us find our new vehicle. More

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Matt and team were very professional, courteous and knowledgeable. I appreciated the prompt communication and listening to needs and questions and any follow-up, as needed. All associates I worked with knowledgeable. I appreciated the prompt communication and listening to needs and questions and any follow-up, as needed. All associates I worked with were clearly committed to improving my experience! More

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I would recommend Principle Volkswagen with a caveat - once you get into Service, everyone is great and we've never had a problem with Service. I like the video from the mechanic showing and detailing wha once you get into Service, everyone is great and we've never had a problem with Service. I like the video from the mechanic showing and detailing what was done. However, reaching them on the phone is a nightmare. The phone to Service rings and rings, then disconnects. If you can finally get to a point to leave a message, they are never returned. More

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Very helpful staff for sales and service. The restrooms were clean and even had female hygiene products available which was nice. The restrooms were clean and even had female hygiene products available which was nice. More

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