Ricky Santiago

The Principle Volkswagen dealership was great, it was a very low pressure environment so I didn’t feel forced to buy anything I didn’t want. Joshua was awesome, he made the whole experience very enjoyable. very low pressure environment so I didn’t feel forced to buy anything I didn’t want. Joshua was awesome, he made the whole experience very enjoyable. More

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Matthew provided excellent customer service and a great attitude when helping us find our new vehicle. attitude when helping us find our new vehicle. More

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John Alford was awesome! This is true customer service that cares about his customers. He worked hard to get the best deal. I am 100% satisfied with the transaction. This is true customer service that cares about his customers. He worked hard to get the best deal. I am 100% satisfied with the transaction. More

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John is a great guy! He fought to get us a good deal. Thanks John! We received awesome service. We saw the Taos online and called Principle VW. John sent us a video of th He fought to get us a good deal. Thanks John! We received awesome service. We saw the Taos online and called Principle VW. John sent us a video of the car. When we went buy the car, we were able to do the paperwork in less than an hour and a half. Everyone at the Principle VW was so nice and helpful. We are extremely satisfied! More

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Matthew was a pleasure to work with and was extremely knowledgeable about the Tiguan and made the purchase very easy painless. knowledgeable about the Tiguan and made the purchase very easy painless. More

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I purchased this vehicle via phone and text conversations from 1400 miles away...and John was fantastic in answering questions , supplying information and facilitating the sales process. My transport plan from 1400 miles away...and John was fantastic in answering questions , supplying information and facilitating the sales process. My transport plan fell apart so I flew in to pick up the vehicle and John, Steve, and Ricky were great to work with and went 'above and beyond ' to make it a professional, yet enjoyable experience ( very rare in my car buying experiences). I ended up glad I was forced to make the trip out as I got to meet John, Steve and Ricky in person and thank them for all they did to make the purchase 'pain free'. More

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Matt and team were very professional, courteous and knowledgeable. I appreciated the prompt communication and listening to needs and questions and any follow-up, as needed. All associates I worked with knowledgeable. I appreciated the prompt communication and listening to needs and questions and any follow-up, as needed. All associates I worked with were clearly committed to improving my experience! More

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What an amazing Dealer! My salesman Jim Halpine was very knowledgeable and listened to my needs in a vehicle. His sales manager Ricky Santiago was amazing as well he went My salesman Jim Halpine was very knowledgeable and listened to my needs in a vehicle. His sales manager Ricky Santiago was amazing as well he went above and beyond to work with the banks and get me an amazing loan package that fits my needs. He also worked diligently to get me top dollar on my trade. If any one is interested in a VW please visit Principal VW in Grapevine and ask for Jim Halpine. More

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Matt was amazing! Buying here was the best experience I've had buying a car. Everyone was honest and provided great service. Definitely recommend! Buying here was the best experience I've had buying a car. Everyone was honest and provided great service. Definitely recommend! More

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Matthew made the purchase very simple, he was able to work with the features we wanted and find a price and rate we both agreed on. I will 100% be back to him for our next vehicle! work with the features we wanted and find a price and rate we both agreed on. I will 100% be back to him for our next vehicle! More

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