Principle Volkswagen of Grapevine

Title: Avoid Volkswagen of Grapevine – Deceptive Practices & Unsafe Vehicles I purchased a 2024 VW GTI with only 8,000 miles from Volkswagen of Grapevine. The vehicle was sold “AS IS NO WARRANTY” Practices & Unsafe Vehicles I purchased a 2024 VW GTI with only 8,000 miles from Volkswagen of Grapevine. The vehicle was sold “AS IS NO WARRANTY” with the understanding that the factory warranty remained intact. However, I later discovered that the car was being sold as a non-certified vehicle due to the inclusion of aftermarket parts—a fact that no one at the dealership could explain at the time of sale. After a couple of weeks, while I was in for a routine service (a simple wiper blade change), I finally learned that the “non-certified” status was because of these aftermarket parts. Unfortunately, that was just the beginning of my troubles. I soon encountered a serious overheating issue: the vehicle now requires costly, extensive “Stage 4” modifications just to operate safely. Driving over a certain speed triggers multiple alerts—including dashboard warnings, on-board notifications, and even alerts sent to my phone—forcing me to stop immediately to avoid the risk of being stranded. Initially my vehicle was in because of overheating issues and the service dept had stated , coolant needed to be topped off , it had only been 3 weeks since i had a 50 point inspection and oil change. Fluid was topped off but next day after reaching a certain speed the issue has once again resurfaced . A gentleman by the name of Dan Watkins initially handled my case, but when the problem escalated, I was informed that it would now be referred to the legal department—despite my dispute letter clearly stating they had 60‑days to resolve this matter. Their resolution is to pass their problems to the VW legal department. Meanwhile , management, including GM Noah Caballero, has repeatedly failed to return my calls or address these dangerous issues. In my experience, Volkswagen of Grapevine has not only practiced deceitful sales tactics by withholding critical information, but their poor follow-through on safety issues has put my family and me at risk. I urge potential buyers to think twice and steer clear of this dealership. More

Dillon really was super helpful with our car purchase today. He and the GM made us feel right at home. We got a great price on a great car. Dillon level of car knowledge was awesome and added to our deci today. He and the GM made us feel right at home. We got a great price on a great car. Dillon level of car knowledge was awesome and added to our decision to purchase. He made sure everything was in writing and no dishonest sales practices. I really appreciate the experience that he provided! More

I like the car that I purchased and the sales experience at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sol at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sold you the car, you are not worth any more of their time. Called for a couple of different issues for parts and paint touchup, and it's an act of Congress to get a call back. After following instructions, I requested paper copies of the sales and finance documents online and received nothing after waiting 2 weeks. I called and spoke to finance manager and he said that he would get them mailed out “today”. It’s been over 6 weeks and I’ve received nothing. Still have not received my plates or registration sticker, 2 months after purchase, and the temporary tag expired. So difficult to get hold of anybody as they are "in a meeting". Customers are not important enough to leave the "meeting" and deal with important issues. I have a job too, and have to take time out of it, multiple times, to deal with this issue. They only value their own time. Have to wait hours before they call back or didn’t and I had to call again. Get transferred around and then hung up on. This happened multiple times. Called the DMV and no paperwork for registration has been filed as of 1/6/25. Car purchased on 11/17/24 More

I pulled into this dealership on accident and ended up leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had hoped for and I cannot speak highly enough of him. His customer service was fantastic! If you visit this dealership, I would absolutely recommend you request his assistance! More

10/10 experience! Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in v Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in value we found in the area and found all of the discounts and incentives that we qualified for to get us the best price on our new car. We could not have had a better experience! More

Excellent and responded quickly to my inquiry about the vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was at closing time and returned the next day for pickup. The vehicle was detailed nicely. More

Amazing customer service! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! More

They dealership was very clean and laid out. The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every questio The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every question posed to him. He also has a good firm handshake. More

They have great customer service and the sales people are top notch. Great place to buy a car and have it serviced. are top notch. Great place to buy a car and have it serviced. More