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Principle BMW of San Antonio

San Antonio, TX

4.7
1,399 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,399 reviews

April 24, 2020

Coronavirus Crusaders Its part of BMW's lore and brand to provide a luxury service experience. Principle in San Antonio may be BMW of America's best franchise at that skil More

by kennethchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Villalpando, Aaron Hudson, Luis Coto
Apr 25, 2020 -

Principle BMW of San Antonio responded

Amazing! What kind words! Thank you for taking the time to deliver such a great review! Please don't hesitate reaching out next time you need us......We are here for you!

April 24, 2020

Fabulous customer service from Edgar. He was patient, helped me pick the right car and worked with my budget. He sent pictures, paperwork, and delivered the car to my house. White glove service!!!! More

by N Tatum
Recommend Dealer
Yes
Employees Worked With
Shashwat Devu, Edgar Irizarry
Apr 25, 2020 -

Principle BMW of San Antonio responded

Ms. Tatum, thank you so much for the positive review! Edgar is fantastic to work with and is a leader at taking World Class Care of all of his Clients! We thank you for your business and look forward to working with you again soon! We are here when you need us!

April 24, 2020

Excellent customer service. My first BMW and not going back to another brand. Mr. Godinez helped me at every moment, guiding me through the buying process. More

by Gabriel Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Barraza, Jorge Godinez
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks so much Gabriel! Jorge is awesome and we are thrilled he and Josh delivered such an Exceptional Experience !

April 24, 2020

Service was great. They did everything we needed and the price was very reasonable. They finally washed our car which was badly needed. We will def be back. More

by agshaver
Recommend Dealer
Yes
Employees Worked With
Jeff Cartwright
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks for the great review! We are so happy you had a great experience and your car was cleaned!

April 24, 2020

Bmw of SA is a great team. I scheduled online. They brought a loaner to my work. Loaner was clean, the driver was friendly and helpful. Pickup was busy but easy. No complaints!! More

by Bmw chickie
Recommend Dealer
Yes
Employees Worked With
Ángel , Juan Cantu
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you for the great review! We are excited to work with you again soon!

April 24, 2020

5 star customer service! My service advisor Jusn Cantu always goes the extra mile to provided outstanding customer service. He always keeps me informed of the status of my vehicle while in service and p More

by Patrick S
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you Patrick! These are very kind words for Juan! He does an great job of working with his Clients and delivering Exceptional Care! We look forward to seeing you soon!

April 23, 2020

In today’s times where we need to protect ourselves from the virus, BMW and Xavier Made it simple as they brought the car to us to look at while maintaining a showroom experience at home. More

by ralphflores
Recommend Dealer
Yes
Employees Worked With
Brad Lilley, Xavier Marshall
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks Mr. Flores! These are times where safety is the most important thing and we are so happy we were able to the Showroom Experience in the comfort of your home! Be safe and we are here when you need us!

April 23, 2020

Wonderful service department! Great service! Everyone was super nice. Thank you! Thank you! Thank you! They took care of our daughters car in one day. More

by speak24
Recommend Dealer
Yes
Employees Worked With
Jason Konieczny
Apr 25, 2020 -

Principle BMW of San Antonio responded

Wow! Thank you so much for the kind words! We look forward to serving you and your daughter for years to come!

April 23, 2020

Great customer service! I received updates and fallow up in a timely manner. I will highly recommend BMW to everybody. I definitely had great experience! Thank you! Lana More

by s.marynina
Recommend Dealer
Yes
Employees Worked With
Rocco
Apr 25, 2020 -

Principle BMW of San Antonio responded

THANK YOU! As we have recently opened our Body Shop, we understand how important communication is. Rocco and his team in the Body Shop have many years of experience and take pride delivering exceptional care! Thank you!

April 23, 2020

Tony was great. He showed us what we wanted and worked very well with us on price point and put us in two beautiful new rides! More

by Cody_mitchum
Recommend Dealer
Yes
Employees Worked With
Tony Abraham
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks Cody! We are excited that you had such a great experience with Tony! Your business is very much appreciated and we look forward to continuing our relationship for years to come!

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