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Principle BMW of San Antonio

San Antonio, TX

4.7
1,296 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,296 reviews

May 04, 2018

Extremely pleased This is my first experience with BMW and in a lease. I was nervous and a little hesitant, but was reassured by Jared, and am very pleased with the end More

by srbates_ernurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Coronado
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! Thank you so much for taking some time to leave a review. We are so excited that you're excited about your new 430i; such a sleek and attractive coupe--please enjoy! You're welcome back anytime, and please let us know if you have any questions. Take care!

May 04, 2018

Rude and disrespectful I would not recommend this dealership and this person Katherine Philp. She’s rude and not helpful. She is not expirienced and doesn’t know the product More

by Mclub94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katherine Philp
May 08, 2018 -

Principle BMW of San Antonio responded

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May 04, 2018

Rude and doesn’t know her product I honestly cannot believe how rude this woman is. She is not helpful and she was very rude from the beginning! She doesn’t know her product at all. Sh More

by Mclub94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katherine Philp
May 04, 2018 -

Principle BMW of San Antonio responded

We hate to hear that you've had this negative experience working with our team. I would be happy to speak with you, address your concerns, and work out these issues. We value your business and truly hope your opinion of our dealership will improve. Please reach out to us at 210-732-7121 ext 1320

May 03, 2018

Great deals and customer service I purchased a used 2015 GMC Yukon from them. They had a awesome price and exceptional customer service. I would definantly recommend them to anyone. More

by Aaron B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles chukwu, Francis in finance, Greg Morris
May 04, 2018 -

Principle BMW of San Antonio responded

Hello Aaron! Thanks so much for taking some time to leave a review! We are so happy to hear you had an awesome shopping experience and hope you are loving your new vehicle. Please let us know if you have any questions and we're happy to have you by anytime!

May 03, 2018

Happy driver Had a great experience. Especially with the dealership being over 200 miles away. Everything was done through phone and online. Showed up, drove car, More

by Happy driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles and Biju
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! Many thanks for an awesome review, we appreciate the feedback from such happy customers! Enjoy your new vehicle & please let us know if you ever have any questions.

May 03, 2018

Almost Perfect! Look, BMW of San Antonio takes care of you unlike any dealer! The sales team doesn’t pressure you into anything, and really make you feel special! I l More

by JAlexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Dodds
May 04, 2018 -

Principle BMW of San Antonio responded

Thank you so much for taking time to write your 5-star review! We are thrilled you had such an awesome experience with Jared & will ensure he knows of your praise! In terms of the gentleman in finance, we will most certainly look into it and once more thank you for your business. Take care and enjoy your new vehicle!

May 03, 2018

Outstanding From the start Jenny immediately found what my fiancé and I had been looking for. Had it gassed ups and cleaned and waiting upon our arrival to the de More

by RGRYZMALA91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Aguilera
May 04, 2018 -

Principle BMW of San Antonio responded

What a stellar review--thank you! Jenny is a valuable team member here at BMW of San Antonio and we are lucky to have her! We are so happy that you had a positive experience, please enjoy your new vehicle and let us know if you have any questions!

May 03, 2018

Superb My experience at BMW was like no other car dealer! Relaxing, comfortable, professional, and the best car buying experience I’ve had anywhere. Others More

by lisastuartfries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju and Charles
May 04, 2018 -

Principle BMW of San Antonio responded

Hi Lisa! We appreciate you taking some time to write a review, thank you so much! BMW strives for excellence, and it makes us so happy to hear we achieved that during your shopping experience. We hope you love your new vehicle, and feel free to stop by anytime!

May 03, 2018

Better the second time around Came here once for an appointment, no one in the dealership even looked my way. Tried it again and was glad I did. Attentive service and great vehic More

by goodfaith50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Wright
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! So sorry to hear your first experience with us was less-than-satisfactory, but are equally as thrilled to hear we got it right the second time. We hope you continue to love your new vehicle, and please let us know if you ever have any questions or concerns!

May 03, 2018

Excellent Nick was outstanding, and went out of his way to make sure we were properly taken care of. He was honest, relatable, and always on time. I would recom More

by jagxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hallman
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! We are so happy to hear you had an awesome shopping experience here with us at BMW of San Antonio, especially your positive experience with Nick. Thank you for taking the time to leave us a review--we hope you love your new vehicle and will come back and see us sometime!

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