Principle BMW of San Antonio

Poor Customer Service from Justin Blow and Todd Wimsett I'm very disappointed with the level of service I've received from BMW here in San Antonio. My sales person was Justin Blow. I came to test drive on I'm very disappointed with the level of service I've received from BMW here in San Antonio. My sales person was Justin Blow. I came to test drive on Monday and had Todd Wimsett appraise my car too. I told Justin that I wanted to wrap up my purchase by month's end on Wednesday, 2 days later. I asked a few questions and Justin said that he would get back to me on Tuesday with the answers. No word from Justin on Tuesday...just a automated email asking to let them know if I had any questions. I replied to this email and informed them that I was still waiting for the answers from Monday's questions. No reply. Now it's 4pm on Wednesday and still no email or phone call. I call Todd Wimsett Wednesday at 6pm and tell him that I'm on the way to the dealership and that I was disappointed with Justin not responding or communicating with me. I still needed my questions answered and Todd Wimsett, who is the Used Car Director and fully capable of answering these questions before I buy, said that he would call me right back with the answers. Todd Wimsett has Justin call me back without any answers even though Todd understood that I'm not happy with the lack of communication from Justin. I stop by the BMW of San Antonio dealership on the last day of the month looking to buy a Certified BMW and I can't get any help trying to find Todd Wimsett or anyone that would help me buy one of their certified BMW. I've heard horror stories about the BMW of San Antonio dealership's lack of customer service and they are ACCURATE! I can see why many clients skip BMW of San Antonio and give their business to the Austin BMW or Houston BMW. In this day and age, retail businesses live and die by Good Customer Service. More

Unacceptable service I bought brand new tires from this dealership about a month ago, a week ago I was called about bringing my vehicle in for an oil change. As I was on m I bought brand new tires from this dealership about a month ago, a week ago I was called about bringing my vehicle in for an oil change. As I was on my way in the vehicle notified me that the tire was low. I told the sales consultant when I got there and he said they will look at that as well. I was notified on Thursday that my vehicle was ready for pick up, I asked what was the reason that my tire was low since they were only a month old, he notified me that a lug nut was missing but they replaced it. I asked how does a lug nut go missing on recently purchased tires? No answers just a blank stare from that question. I came on Friday to pick up my vehicle and return the loaner, I paid for the oil change and waited 45 minutes to an hour just for them to tell me they lost my key!! I ask how do you lose a key to a vehicle that service was complete and supposedly ready for pick up. Again no answer, they apologized and offered me a loaner so i wouldn’t have to continue waiting. 30 minutes later i still don’t have a loaner, I finally found my sales consultant and he goes to the desk and shortly after I received one. On Saturday I called inquiring about my key, the sales consultant says “they still haven’t found it, let’s wait til Monday (taking the cheap route instead of just replacing my key), it might be in someone’s pocket let’s give them a chance to return it, if not they will make one that will take 3-4 days to come back.” The reason they couldn’t replace my key was because they don’t have keys in stock, which sounds ridiculous to me because you are a BMW dealership!! I did not bring you a Toyota or Audi, I brought a BMW!! I’m driving to my daughters dance recital on Saturday in the loaner and it completely reduces speed on me on the highway. An error message came across the screen and said drive train malfunction, I immediately pull over on the side of the road battling traffic, at this point the vehicle put itself in neutral, I could no longer put it in drive! I’m panicking because we are on the side of the highway with traffic flow going by at a fast rate. I called my fiancé, he advises me to turn off the vehicle and turn it back on, so i turned it off and it would not crank after that.Now we are in a hot BMW on the side of the road, did I mention the loaner was a 2019 x3!! I have my 11 yr old daughter in the passenger seat scared because we are on the side of the highway stranded, the loaner vehicle shaking everytime cars passed by. BMW was already closed, however I was attempting to call the consultants cell phone, no answer and no reply to text! I found another consultants number and she told me to call roadside assistance it wasn’t anything they could do! Roadside assistance was not going to help me because I could not provide the VIN number at the time because I couldn’t open the door due to being on the side of the interstate! After arguing for several minutes they decided they would send assistance to pick up their loaner car! At this point we have missed my daughters dance recital, she was very upset, scared and nervous as was I but I’m trying my best to calm her down! The text I received from road assistance said that the tow truck and lyft driver would be there 2 hours after the call was placed!!! I decided to call my own uber which only took 5 minutes to pick us up, my daughter and I had to exit from the passenger side door. Opening the driver door would’ve been impossible putting me directly in the traffic lane on the interstate!! I have been without a vehicle since Saturday afternoon, I had very important things to do this weekend but the ultimate driving machine (2019 loaner) left me stranded on the side of the highway. I am very displeased with BMW of San Antonio customer service, I really wish there was another BMW dealership in town so I would never have to utilize you guys ever again!! The only reason I gave it 1 Star was because I had to select something!! More

Awesome Cars Excellent Service . Purchased my second Mini Cooper from Rob Silva his knowledge and expertise is second to none both times I dealt with him he took time to ensure I had Purchased my second Mini Cooper from Rob Silva his knowledge and expertise is second to none both times I dealt with him he took time to ensure I had all the information I needed to make an educated decision, I never felt any pressure sales tactics and he made the entire process smoothe and efficient. From start to finish he was involved and very professional, which is why I remain a loyal customer and plan on being one for a long time. More

Best car buying experience ever I'm the first to criticize a bad experience but also first to admit an awesome one. This was an awesome one. LISA defently knows her stuff, weather I'm the first to criticize a bad experience but also first to admit an awesome one. This was an awesome one. LISA defently knows her stuff, weather a BMW or in my case a jeep. She went out of her way to point out the good stuff as nd the not so good stuff. That's what sold me on the car. She didn't TV try and hide a ding. Honesty a rare trust to have. I hope she's around for my next car buy. Thanks Lisa Oh no diet pepsi but still an awesome experience lol More

These folks are thrilled with their new BMW! This is the frosting on the cake of living in the glorious Texas Hill Country. Our new 440i Gran Coupe is surpassed only by the excellent service fro This is the frosting on the cake of living in the glorious Texas Hill Country. Our new 440i Gran Coupe is surpassed only by the excellent service from our San Antonio dealer, and the Sales Associate, Ms. Lisa Robinson. Lisa made this dream come through hard work, excellent knowledge of the BMW line, and a thousand ways she went above and beyond for our satisfaction. Every expectation was met, from the first day to the delivery of our new BMW. More

Best experience purchasing a new car Roberto helped my mother and I to purchase a car for her, he explained everything perfectly and slow so my mother can understand! He had patience and Roberto helped my mother and I to purchase a car for her, he explained everything perfectly and slow so my mother can understand! He had patience and was not pushy! Thank you so much for your help! More

Great experience I have bought 3 cars from this dealership. And always come back looking for the same sales rep. Mr. Silva knows his cars very well. We had a little t I have bought 3 cars from this dealership. And always come back looking for the same sales rep. Mr. Silva knows his cars very well. We had a little trouble locating one of the cars but got it at the end. He also showed plenty of options and alternatives based on our wishes and needs. They are courteus and attentive. We are very happy with our 550 More

New Car Blake Hubbard did a great job in making sure my experience with BMW was a pleasant one. He was able to give me a great deal and provided excellent cus Blake Hubbard did a great job in making sure my experience with BMW was a pleasant one. He was able to give me a great deal and provided excellent customer service. I drove 165 miles to purchase a new X1 and he made sure the process was as fast as possible. More

Great customer service, great sales person! Lisa Robinson did an awesome job helping my husband and me to choose the best car! She took the time to give us options based on what we wanted and wh Lisa Robinson did an awesome job helping my husband and me to choose the best car! She took the time to give us options based on what we wanted and what we needed! I would really recommend her if you need someone to understand your needs and someone that will really take the time to give you the best option!! More

Bad Customer Service My service consultant Katie, promised several days/ times to call back with an update on my BMW, never heard from her. I even spoke to her supervisor My service consultant Katie, promised several days/ times to call back with an update on my BMW, never heard from her. I even spoke to her supervisor with no avail. More