Principle BMW of San Antonio

Didn’t acknowledge our existence! We visited this dealership as I am considering which vehicle I would like to purchase. We walked into the showroom where there were numerous associate We visited this dealership as I am considering which vehicle I would like to purchase. We walked into the showroom where there were numerous associates, I would say 10-15. Some were busy, most were not... we proceeded to look at a few vehicles on the showroom floor for about 15 minutes still with not 1 word from anyone (not even a hello)....I understand when all employees are busy but this wasn’t the case. I guess this BMW dealership is doing fine and doesn’t need to talk to customers or make any sales. I will proceed to look at other brands as this experience turned me off of BMW completely if that’s how they treat their customers. In reading some of the other reviews, it now makes sense, that’s how they conduct business, this is disappointing. Normally I don’t take time to do reviews but I was disgusted as I am in sales and this would never be acceptable. You won’t see me pulling into that parking lot again.... More

If there was a negative score BMW of San Antonio would get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will nev get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will never take mine to BMW of San Antonio!! The dealership is beautiful very, very poorly run More

Faylin’s nail’n it again!It’s the day after Christmas Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all sup Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all superb customer service. The highlight was when she helped some “out-of-towners” who really were in a bind. Superb! More

On Tuesday, BMW San Antonio issued my husband a loaner with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence on their part as it could’ve caused a major accident. We’ve been BMW customers for about two weeks and as soon as the issue with my car is fixed, I’m getting rid of it and going back to Ken Batchelor Cadillac More

Love their cars but hate their service. Bought my BMW at this dealership and dealing with them for approximately 10 years. Worst customer service of any establishment I’ve ever dealt with, spent 15 minutes this dealership and dealing with them for approximately 10 years. Worst customer service of any establishment I’ve ever dealt with, spent 15 minutes walking around the lot without any contact with a sales person but got one after I called and inquired about a vehicle! The only BMW dealership in town, wouldn’t be like this if there was a competing dealership!!! More

Recently bought a CPO X2 2019.My salesperson Jorge Recently bought a CPO X2 2019. My salesperson Jorge Godinez was awesome! Had good knowledge of car features, was very proffesional and patient. Woul Recently bought a CPO X2 2019. My salesperson Jorge Godinez was awesome! Had good knowledge of car features, was very proffesional and patient. Would certainly have him help me in the future if needed. More

I'd probably have given Kirk a 3 right up until he sent me a text message begging me for a "perfect ten" review and then debated with me and defended his lackluster service when I responded that not only w me a text message begging me for a "perfect ten" review and then debated with me and defended his lackluster service when I responded that not only was that not going to happen, but that begging for a great survey rating is gauche in the extreme. In this particular case, I'd already complained to the sales manager (who cared only slightly more than Kirk), so the text was in even worse form than it would be usually. 1. Kirk cares about the sale, he doesn't care about you. - He misspelled my address. I pointed it out immediately. He brushed it off and said it would be worked out and that this one piece of paper didn't matter. It probably won't surprise you to know that my address is misspelled everywhere now. - He promised me my CPO X5 M would be detailed. When I picked it up, it obviously hadn't been. I pointed that out, asked about it, and Kirk threw his detailing colleagues under the bus, telling me "it depends which guy does the detail" and said it would be taken care of in my first service. There's so much wrong here it's difficulty to categorize, but I'll leave it in the "doesn't care about you" category. 2. He has no clue about BMWs - I know Kirk used to sell Audis and recently moved to BMW, but he's been around long enough to have learned about the cars. As an example, I had trouble getting the tailgate to close from the driver's side armrest control, and he responded that this was a "German safety feature" and added "lol" in his text response. First, he's absolutely wrong. He made up an answer so I'd stop asking. I knew it was possible and figured it out. I'd gotten an error message and solved it. Such a sales guy move - first rate blowoff BS. (In fairness, there's a piece of "Kirk doesn't care about you" here too, but I'll chalk this up to lack of knowledge of the product he sells. - I asked how to set up the car so I could tell it to take me home. 30 mins in the parking lot later with another person called in for an assist, and it still doesn't work. 3. I think he's unethical - Kirk did a couple of small things that likely violated rules to benefit me and probably win me over to give him high ratings; however, what it really did was make me question his ethics. If he's willing to violate rules set by his employer, why would he care any more about screwing me over to benefit himself? Answer: he wouldn't. So, while it may seem like a way to fast-track trust building and relationship building, it really just erodes traut and breaks down relationships. Look, Kirk is a decent human being and I'm sure a great guy to have a beer with. I wouldn't buy...well... anything... from him, much less a $65K car. I think Kirk is an inexperienced salesman, or just operates in a really poor system set up by BMW of San Antonio that incentivizes bad behavior. Given the interactions I had with 2 sales managers, I'm inclined to believe that may be the case. I will say that both the Director of sales and the GM's assistant (who shielded Nick, the GM, from talking to me when I called and asked to speak with the GM) were very good in that they cared, empathized, apologized, and worked to correct the problem. That said, somehow there's a disconnect from those two higher-ranking people and middle-management & the rank-and-file sales people. I certainly fault leadership for that. Regardless of leadership's failings, Kirk is still accountable for his behavior, which I find appalling. More

Good customer service but question your charges Please check how much you are being charged for certain services. I had several services completed all at the same time and there was an error in what Please check how much you are being charged for certain services. I had several services completed all at the same time and there was an error in what I was charged after everything was complete. My oil changed/fluid top off jumped from ~$150 to $200+ due to the error. However after getting some attention through the BMW survey and dealerrater.com BMW of San Antonio is reimbursing me the difference. I should have questioned it when my estimate was pretty far off from the actual cost for routine services. Thankfully I have owned BMWs for many years and have experience with pricing at several dealerships across the country otherwise I might not have know. After my reimbursement BMW of San Antonio is slightly higher than most dealerships I have been to in the past (4) and is reflected in my updated rating. On a good note Ms. Miller was great in taking care of everything for me when I brought the vehicle in and picked it up. More

UPDATE: Satisfied with our purchase UPDATE: After a less than stellar experience purchasing a used 2013 X3 here in July, we recently worked with Barry Laird, and Chris Quincena to trade UPDATE: After a less than stellar experience purchasing a used 2013 X3 here in July, we recently worked with Barry Laird, and Chris Quincena to trade in the 2013 (which had problems we were previously unaware of) for a certified 2017 X3 that's almost identical (but much newer and with the CPO protection). This most recent transaction was like night and day from our previous transaction. Although the trade-in value wasn't what I had hoped considering we only owned it for four months, all in all I feel we are in a much better vehicle and for the most part we were treated fairly and with the level of courtesy and professionalism I've come to expect from a BMW dealer over the years. BMW San Antonio has earned back our trust, and we will more than likely purchase from here in the future. PREVIOUS REVIEW: Beyond disappointed. The only reasons I gave BMW of San Antonio any stars is because of how great Albie in Finance was, and how friendly the guy who installed my license plates was. My sales advisor Adam Castillo was courteous and professional throughout the actual buying process as well (although his favorite word seemed to be "no", and I am not sure he really advocated for me on any of my requests behind the scenes). Still, they had the exact car I had been seeking for my daughter, so I went with it. After the sale, I feel as if I've been relegated to second-class status for a few reasons. My disappointment in this dealership was laid out in a lengthy, nearly 800 word email addressed to Adam Castillo and CC'd to Nick Vanderpool (General Manager), Bryan Barton (General Sales Manager), and Miguel Valdez (Pre-owned Sales Manager) on July 17th, 2019. To this date...nearly three weeks later...I have yet to hear a peep from any one of the four. Not even a "go f yourself". Although I suppose the silence is their way of saying just that. EDIT 11/12/2019: After initially expressing a desire to remedy my dissatisfaction, Mr. Bryan Barton is now ignoring me and not returning calls or responding to emails. He had asked me for some details in August, which I provided. I haven't heard a peep from him in the three months since, even though I've emailed him at least three times and left two voicemails for him. The lack of professionalism and utter disregard is something I've never experienced from ANY car dealer, let alone a BMW dealer. Based on all of this, I've lowered my rating from two stars to one. More