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Principle BMW of San Antonio

San Antonio, TX

4.7
1,296 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,296 reviews

April 23, 2020

BMW if San Antonio delivered a great car buying experience. Highly recommend their sales person Coach Marcovich. They have a state-of-the-art dealership and service dept. More

by ROS
Recommend Dealer
Yes
Employees Worked With
Coach Marcovich , Kevin Fitzgerald
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks so much Ros! Coach is one of our most tenured Client Advisors and loves taking care of his Clients! We look forward to serving you for years to come!

April 23, 2020

Excellent customer service =] Alamd is the best service advisor. Very knowledgeable, professional, and friendly. The rest of the bmw staff are also very nice and welcoming. More

by lxkathleenxl
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you! We love hearing this! Alamd is great to work with and he takes great care of all of his Clients!

April 23, 2020

Edgar when we come back in to deal on another 740l I hope you are still there. You went out 100% for us with my husband with lung cancer Thank you again Edgar More

by cowgirl363
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald, Edgar Irizarry
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you for the kind words! Edgar does an amazing job of taking care of his Clients! We are here to serve you if you need anything in the future!

April 23, 2020

Excellent Service from Faylin! Absolutely love love love our Service Advisor, Faylin! She always communicates clearly with us and goes above and beyond each and every time to provi More

by holly0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faylin Miller
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thanks Holly! Faylin does an awesome job taking care of her customers! We are excited about working with you in the future!

April 22, 2020

This was our first scheduled maintenance for a 2016 BMW X3 that we purchased in November. It could not have been a more seamless or smooth appointment. BMW San Antonio scheduled the appt via text, and drop More

by Mirandag
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you Mirandag! Very kind words! We work hard to coordinate your service around YOUR schedule and make the process easy! We are excited to see you again soon!

April 22, 2020

Great dealership. Selected a car online, sent photos of my trade, got a great price without any hassle. They returned my emails promptly and gave me their best price, without having to ask! Salesman and Fi More

by jbenningfield
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia, Kevin Fitzgerald
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to share your review! Oscar and Kevin are some of our best and we are so happy you were able to work with them! Thanks!

April 22, 2020

First Time BMW owner.. My experience at BMW of San Antonio has been a welcomed and warm one. Mr. Jerry Aguilera and Ms. Susie De La Fuente are among the most professional More

by maguerra1931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Aguilera, Susie De La Fuente
Apr 25, 2020 -

Principle BMW of San Antonio responded

5 out of 5 Start! This is very kind! Thank you for the review! We are thrilled to be able to serve you again soon!

April 21, 2020

Terrific dealership! Made getting my car serviced so easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ More

by MFChurchill
Recommend Dealer
Yes
Employees Worked With
Charles, Shawn Wilcox
Apr 25, 2020 -

Principle BMW of San Antonio responded

We appreciate your kind words! We are thrilled we were able to provide you an exceptional experience! We look forward to serving you again in the future!

April 21, 2020

Absolute WORST service experience I’ve had! Wouldn’t recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! More

by K Miller
Recommend Dealer
No
Employees Worked With
Maggie King
Apr 28, 2020 -

Principle BMW of San Antonio responded

Hello K Miller. We are very sorry to have delivered the service we did. This definitely sounds like we missed the mark in more than a few places. Can we discuss so possibly we can improve the situation? Thank you so much! All Peters - Service Director alliec@principleauto.com

April 21, 2020

Luis my service advisor understood my situation and with the help of BMW reps, was able to service my vehicle free. GREAT people at BMW! More

by ccatamisan77
Recommend Dealer
Yes
Employees Worked With
Luis Coto
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you for the positive review! Luis is awesome and we are proud to work with him. We look forward to serving you in the future!

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