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Principle BMW of San Antonio

San Antonio, TX

4.7
1,292 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,292 reviews

July 10, 2024

My salesman, new car manager, and finance provided outstanding service! I would highly recommend Principal BMW. More

by Stonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Castillo, Xavier Marshall
Jul 11, 2024 -

Principle BMW of San Antonio responded

Hi Stonnie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

I came in for a routine maintenance. As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and too More

by chicantwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 10, 2024 -

Principle BMW of San Antonio responded

Hello Chicantwell, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 04, 2024

Excellent customer care, not pushy, worked well with me. Will definitely come back as a repeat customer. More

by Blitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
Jul 05, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 03, 2024

Great service! The staff from BMW San Antonio are always helpful and reeady to provide the best customer service. More

by KP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia, Victor Garcia, Luis Coto
Jul 04, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Principle BMW of San Antonio.

July 02, 2024

Paul my service rep was great setting up my service appointment. The service was prompt and everyone is quite courteous. My car was cleaned and returned to me the next day More

by m.archerlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Jul 04, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Principle BMW of San Antonio

July 02, 2024

The BEST salesman ever is Vlado Markovic! He made my experience Fantastic! ❤️ This was my 1st experience at Principle Dealership and they really made me feel welcome. I Love my new BMW! More

by Bailey18
Recommend Dealer
Yes
Employees Worked With
Vlado Markovic, Brad Lilley, Bryan Barton
Jul 04, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 02, 2024

Friendly prompt service on my BMW. Never had any issues! I will go nowhere else! More

by BMW Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
Jul 04, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2024

excellent customer service, quick appointment bookings, turnaround times were excellent. Service manager Ryan Watson extremely efficient and knowledgeable. More

by karenewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Jul 04, 2024 -

Principle BMW of San Antonio responded

Hello Karenewood, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 29, 2024

Joseph Pantoja has been my service advisor for the last 10+ years. I have bought over 5 BMW’s from Principle Auto San Antonio; One because they are amazing cars, especially the M4 Competition, but what mak More

by Samuel Painter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoja
Jun 30, 2024 -

Principle BMW of San Antonio responded

Hi Samuel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2024

Took my car in for one problem (bucking on acceleration) paid 4k. Magically 2 weeks later car stops working completely with ‘unrelated problem’. Another 5k. Very fishy, service center would not take onus. More

by amyBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor did great- it is on the manager
Jul 02, 2024 -

Principle BMW of San Antonio responded

Thank you for providing us with your honest feedback. We are very sorry that you had a less than exceptional service visit with us. Without knowing all of the details it is not possible to know where the concern lies. If you would like to contact our Fixed Operations Director for him to look into this in more detail feel free to contact us at 210-732-7121 and ask for Aaron Calvert. It is always disappointing when a vehicle has to return so soon after a repair, and we always try to do our best to provide extensive detail if the matter ends up being unrelated. Thank you again for letting us know about your experience.

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