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Principle BMW of San Antonio
San Antonio, TX
1,393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,393 reviews
January 01, 2025
Lauren was great as my new service representative, had a timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. More
by Thomasfa
Employees Worked With
Marissa Munoz
December 21, 2024
Happy except my bright lights do not stay on. This was not a problem when I brought it in last week. There was a problem with how my left light was put in previously, it I do not know how they m This was not a problem when I brought it in last week. There was a problem with how my left light was put in previously, it I do not know how they made my bright lights not work properly. I must hold my bright light know to make it work. Everything else was great. But I need help with this might. Someone was supposed to call me about it this morning. But no call so far. More
by Carolyn.boller
Employees Worked With
Anthony Baerga
December 20, 2024
They are scammers. They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if I have the title of the car or I still financing?. More
by Yassine
Employees Worked With
Andrew
December 20, 2024
Seems there's no quality assurance check on my vehicle after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to Principal BMW of San Antonio to have my vehicle serviced again. More
by rrgoatster
Employees Worked With
My Service Advisor, Gilbert Vasquez was top notch! Always professional, courteous, respectful, and attentive to my concerns. Thank you very much Gilbert!, Albert Saenz
December 13, 2024
wait time for service on my front brake pads was sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a foll sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a follow up email with details regarding the parts that were replaced this year and what service actually needs to be completed. More
by Yulonda
Employees Worked With
Rebecca Martinez was extremely helpful
December 13, 2024
The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their current levels. More
by brentington
Employees Worked With
Brendon Cassil
