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Principle BMW of San Antonio

San Antonio, TX

4.7
1,296 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,296 reviews

April 27, 2020

Just all around Great Service. Every visit is always met with super communication and service. always keeps me informed via text. This latest visit was cool as I got to pay via text More

by DianaW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Apr 29, 2020 -

Principle BMW of San Antonio responded

Thank you for the kind review Diana. We are so happy Alamd made your experience with us exceptional. We look forward to next time!

April 27, 2020

The place is great, excellent service and accommodating. My sales person Jorge G was the best and helpful with everything, he took his time and did not rush us at all. More

by rafael martinez
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia, Jenny Aguilera, Shashwat Devu, Jorge Godinez, Anthony Baerga, Sydney Evans
Apr 29, 2020 -

Principle BMW of San Antonio responded

Your time is important. Thank you for spending some of it with us! We are pleased to hear Jorge made your car buying experience comfortable. We look forward to seeing you again!

April 27, 2020

After a bad experience with a vehicle service contract that the dealership sold me on behalf of EFG, I found the leadership at the San Antonio BMW dealership to be extremely arrogant, bordering on entitle More

by Marshall
Recommend Dealer
No
Employees Worked With
Aaron Calvert (service department), Nick Vanderpool (GM), Josh Barraza, Albert Saenz, Brad Lilley
Apr 28, 2020 -

Principle BMW of San Antonio responded

Hello! We are very sorry for your experience with us. I would love the opportunity to help and try to improve where we currently stand. Do you have a few minutes to discuss? Please reach out to our General Sales Manager directly so we can discuss possible solutions. Thank you! Bryan Barton - General Sales Manager bbarton@principleauto.com

April 27, 2020

They have an amazing customer service. Sales rep are very friendly and answered all my questions. Sales representative took their time in explaining all the benefits of the warranty and advised me on what wo More

by Anthony B Pinal
Recommend Dealer
Yes
Employees Worked With
Rolando Rocha, Tony Abraham
Apr 29, 2020 -

Principle BMW of San Antonio responded

We appreciate the awesome review Anthony! We are so happy to hear you had a great experience with us. We look forward to helping you again soon.

April 26, 2020

Love BMW San Antonio Our experience at BMW of San Antonio was wonderful. We worked with Michael Polak to buy a 2020 X3 and were very impressed by his knowledge, customer s More

by jeanmariefg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shashwat Devu, Michael Polak
Apr 28, 2020 -

Principle BMW of San Antonio responded

Thank you so much! We are thrilled you had a good experience and one worth coming in from out of town for! We hope to see you again in the future!

April 26, 2020

Great costumer service. They try their best to match you up with what you’re looking for in price and features in the model you’re interested in. More

by Douglascomeau
Recommend Dealer
Yes
Employees Worked With
Joshua Barraza , Yvonne Garcia, Theresa Vincent
Apr 28, 2020 -

Principle BMW of San Antonio responded

Thank you Douglas! We are very pleased that you had a great experience! We look forward to seeing you soon in the future!

April 26, 2020

Sales Advisor was very knowledgeable, courteous, and professional. Tony answered all my questions on the phone as well as in person. Very satisfied with service. More

by fetorres23
Recommend Dealer
Yes
Employees Worked With
Tony Abraham
Apr 28, 2020 -

Principle BMW of San Antonio responded

Thanks for the positive review!

April 25, 2020

Great experience with Joshua Roberts. I bought my X5 from them and what a great experience it was. They also dropped of the car at my house. More

by Robin Singh
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts
Apr 28, 2020 -

Principle BMW of San Antonio responded

Thank you so much Robin! We look forward to serving you again in the future!

April 25, 2020

Quick response , got Our car in right away .. fixed everything we discussed, shared a video over what was taken care of , excellent service for sure ! More

by Martinez.mark83
Recommend Dealer
Yes
Employees Worked With
Maggie King
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you Mark for the positive words! We look forward to seeing you soon!

April 25, 2020

Katherine and Jenny were very helpful and quick to get us on the way home with my hubby’s new car! Thank you for everything! More

by Casandra.morris
Recommend Dealer
Yes
Employees Worked With
Jenny Aguilera, Katherine Philp
Apr 25, 2020 -

Principle BMW of San Antonio responded

Thank you Casandra! We are very proud to work with Katherine and Jenny! We look forward to seeing you soon for our complimentary car washes!

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