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Principle BMW of San Antonio
San Antonio, TX
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,402 reviews
August 21, 2020
Absolutely horrible experience. Didn’t allow me a loaner vehicle when they previously stated they would. Their explanation was that “my” insurance was blacklisted, I said I understood, but they should have vehicle when they previously stated they would. Their explanation was that “my” insurance was blacklisted, I said I understood, but they should have that made that clear to me prior my visit. Horrible communication. Wish I could type more. More
by Ademarmontero
Employees Worked With
Edgar Irizarry
August 21, 2020
BMW of San Antonio provides excellent customer service. They walked me through the process of turning in my lease car and ordering a new car step-by-step. They answered all my questions and stayed in tou They walked me through the process of turning in my lease car and ordering a new car step-by-step. They answered all my questions and stayed in touch with me throughout the process. My salesperson, Pedro Davila, was very attentive and professional. I will do business with them again! More
by D Collard
Employees Worked With
Pedro Davila
August 21, 2020
I would recommend this dealership because it was very nice and clean and very helpful in finding us the car we were looking for. I would also like to say an extra thank you to our dealer Chris Quincena b nice and clean and very helpful in finding us the car we were looking for. I would also like to say an extra thank you to our dealer Chris Quincena because he was very helpful and patient with us and made it happen to get us the car qe wanted and that worked for us. More
by Nessa85
Employees Worked With
Chris Quincena
August 21, 2020
The technician that worked on my car was great. He really knew what he was doing. I feel like that technician really took care of my car. I really like the video he did as well. knew what he was doing. I feel like that technician really took care of my car. I really like the video he did as well. More
by BMW owner
Employees Worked With
Alamd Rosario, Anthony Baerga, Ryan Mararac, Juan Cantu, Emmanuel Colon
August 21, 2020
excelente servicio , equipo , atencion a cliente asi como las instalaciones en perfecto estado y muy limpio . Muy rapidos en el servicio y mi auto quedo en perfectas condiciones las instalaciones en perfecto estado y muy limpio . Muy rapidos en el servicio y mi auto quedo en perfectas condiciones More
by Gigi Morales
Employees Worked With
Rhaudell Cordova
August 21, 2020
Service was good with one exception regarding one of the employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my serv employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my service advisor but definitely working for the dealership. Based on the photos below, it appears that he is with the Sales Dept. I am not comfortable with this and the only reason that I came in for service is because of the face covering mandatory policy. More
by VW
Employees Worked With
Shawn Wilcox
August 21, 2020
This dealership is the best I have dealt with in the 50+ years I have been buying cars! I dealt with the same salesperson from first contact to last and his professionalism was exemplary. I have no complain years I have been buying cars! I dealt with the same salesperson from first contact to last and his professionalism was exemplary. I have no complaints, only admiration for the dealership and Don Wilkonson throughout the process. More
by Fred
Employees Worked With
Don Wilkonson, Kevin Fitzgerald
August 20, 2020
Tony Abraham was easy to work with & quite helpful. Mike Whipple provided more info than I’ve ever received about caring for my car. Thanks you!!! I’m happy with my experience and purchase! Whipple provided more info than I’ve ever received about caring for my car. Thanks you!!! I’m happy with my experience and purchase! More
by Cheryl_dls
Employees Worked With
Yvonne Garcia, Michael Whipple, Tony Abraham
August 20, 2020
The ultimate in customer and car care! I love their professionalism in everything they do. I have an older model BMW but I am treated with the same respect and service as anyone with a much more expens professionalism in everything they do. I have an older model BMW but I am treated with the same respect and service as anyone with a much more expensive model. More
by kerry.sutton
Employees Worked With
Luis Coto
