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Principle BMW of San Antonio
San Antonio, TX
1,320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,320 reviews
September 13, 2024
Unfortunately my experience was not pleasant. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. More
by Melanie Olivarez
Employees Worked With
Not listed
September 13, 2024
Excellent service from a quality BMW dealership. The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! More
by Richard Baes
Employees Worked With
Ryan Mararac
September 12, 2024
The digital systems used to communicate with customers are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. More
by Chan.webster
Employees Worked With
Donavan
September 12, 2024
Dealership did not honor pre-negotiated pricing with the TrueCar online partnership; they tried to charge over $2k more. Also the advertised Principle-Certified preowned car that I bought was delivered to m TrueCar online partnership; they tried to charge over $2k more. Also the advertised Principle-Certified preowned car that I bought was delivered to me with the same issues that were promised to be fixed before delivery. Sadly, I am still awaiting resolution and have been disregarded by the salesperson and the dealership management. It’s been almost a month with this situation. Worst auto purchase experience ever! More
by MamaB14
Employees Worked With
Tevin Nance
September 09, 2024
Great service managers. Very professional. My service manager Andrew was very professional and assisted me all throughout my visit. Very professional. My service manager Andrew was very professional and assisted me all throughout my visit. More
by foremen.might_0k
Employees Worked With
Andrew
September 06, 2024
I had a good experience mainly because of Carlos . He was very helpful and informative. Even answered any questions I had on a promptly manner days after I purchased a car. He was very helpful and informative. Even answered any questions I had on a promptly manner days after I purchased a car. More
by Riosjoey11
Employees Worked With
Carlos Villamil
September 02, 2024
Very good service manager (Rasario)and new car sales manager (Wilkerson) that I use. Not thrilled about charging the consumer 3% if they use credit card to pay for any maintenance work done. manager (Wilkerson) that I use. Not thrilled about charging the consumer 3% if they use credit card to pay for any maintenance work done. More
by rcbboerne
Employees Worked With
Dan Wilkerson, Yvonne Garcia, Alamd Rosario, Kevin Fitzgerald
August 26, 2024
Pete was our salesman and he was amazing and extremely attentive. He answered all of our questions with patience and knowledge about the vehicle! attentive. He answered all of our questions with patience and knowledge about the vehicle! More
by Daliamartinez
Employees Worked With
Pete was our salesperson, he was amazing I give 5 stars!!!
