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Principle BMW of San Antonio
San Antonio, TX
1,401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2020
Juan Cantu and other advisors were great keeping us inform of status! Great customer service! Juan actually sent video regarding process which was new but great! inform of status! Great customer service! Juan actually sent video regarding process which was new but great! More
by Maryann.johanford
Employees Worked With
Don’t recall but all pleasant , Juan Cantu
August 27, 2020
Excellent knowledge of inventory options and pricing. Very patient and accommodating to any requests made. Experience and BMW loyalty shown through employees. Overall 11/10. Very patient and accommodating to any requests made. Experience and BMW loyalty shown through employees. Overall 11/10. More
by Christian
Employees Worked With
Jerry Aguilera, Shashwat Devu
August 26, 2020
Excellent customer service. Went to Mercedes and they couldn’t be bothered if I wasn’t ready to purchase. BMW took the time to show me what I asked for and I ended up purchasing from them. couldn’t be bothered if I wasn’t ready to purchase. BMW took the time to show me what I asked for and I ended up purchasing from them. More
by Fawilson@me.com
Employees Worked With
Alan Hernandez
August 26, 2020
Took my car in for service due to a check engine light. Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look like the one that my car came with and when I expressed this concern it was left unanswered. More
by CJ
Employees Worked With
Kino Garza
August 26, 2020
Great customer service! Friendly and honest, professional and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! More
by lisastuartfries
Employees Worked With
Adam Castillo, Paublo Gallardo
August 26, 2020
Great service, identified items I was unaware and covered by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. More
by Misael
Employees Worked With
Luis Coto, Alamd Rosario
August 26, 2020
Never disappointed with the service department. Took my car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and ans car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and answered all my questions. Excellent service! More
by Edward
Employees Worked With
Luis Coto
August 26, 2020
This service started off on a not so smooth path but Juan and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe. It’s not a yes or no just maybe. You don’t have much of a choice it is the only bmw center in San Antonio More
by Chazsimone
Employees Worked With
Juan Cantu
August 26, 2020
Love this dealership!! Purchased my 1st BMW here— sales was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! More
by lisancarlos
Employees Worked With
Ramone Williams, Emmanuel Colon
