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Principle BMW of San Antonio
San Antonio, TX
1,401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,401 reviews
August 28, 2020
BMW San Antonio and Ryan always help me solve my car problems. I appreciate their knowledge and expertise. The two drivers delivered me safely to my destination. problems. I appreciate their knowledge and expertise. The two drivers delivered me safely to my destination. More
by Kay Merkel Boruff author Z.O.S.
Employees Worked With
Ryan Mararac
August 28, 2020
Average. Not great. Set an appointment with all my needs (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepare (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepared. Drop off took just as long. No covers used in car by staff despite current pandemic, thus, had to wipe my car down. other dealerships use plastic seat and steering wheel covers. More
by fwknowles
Employees Worked With
Ryan Mararac
August 28, 2020
Easy to deal with, very friendly, very helpful. Benjamin even picked us up, drove us to the dealership, and even drove us to our bank to help us out. Our X5 was great when we drove it home. even picked us up, drove us to the dealership, and even drove us to our bank to help us out. Our X5 was great when we drove it home. More
by Garry.couch53
Employees Worked With
Josh Barraza, Katherine Philp, Ben Knack
August 27, 2020
Wonderful service and most helpful attending to my needs. All service work completed in one day. I like the video walk through of the vehicle by the service technician All service work completed in one day. I like the video walk through of the vehicle by the service technician More
by emlynj
Employees Worked With
Emmanuel Colon
August 27, 2020
Makes everything easy in the current COVID environment where I want to avoid all contact with others. Juan was especially good at keeping me up to date where I want to avoid all contact with others. Juan was especially good at keeping me up to date More
by JSA
Employees Worked With
Juan Cantu
August 27, 2020
I have purchased cars from Audi and Mercedes Benz. These two dealerships had amazing sales and customer service staff. This BMW purchase experience was quit disappointing for me. The salesman made me feel two dealerships had amazing sales and customer service staff. This BMW purchase experience was quit disappointing for me. The salesman made me feel rushed and unappreciated. He made me feel like he was irritated with the whole process. I do appreciate him staying late to accommodate the sale. However, if I had known I was going to be treated that way I would have waited or gone elsewhere. The lady that appraised my car was very nice and helpful. Overall, not what I expected from a luxury dealership. More
by Jinayparis
Employees Worked With
Steven
August 27, 2020
So accommodating with my time. Amazing customer service, I love this dealership! Marissa was wonderful and kept me updated on my car while it was being worked on. I love this dealership! Marissa was wonderful and kept me updated on my car while it was being worked on. More
by rrnisa
Employees Worked With
Marissa Munoz
August 27, 2020
The service was good, friendly, and polite. The waiting room and restroom were clean. They had refreshments and some snacks. It took long for the service maintenance to be complete but I had good service. room and restroom were clean. They had refreshments and some snacks. It took long for the service maintenance to be complete but I had good service. More
by Marissa
Employees Worked With
Kino Garza
August 27, 2020
It was a pleasure to work with Antonio Martinez. Very courteous, attentive and knowledgeable to our concerns as our vehicle was being serviced. It was a pleasure to have him as our service advisor. courteous, attentive and knowledgeable to our concerns as our vehicle was being serviced. It was a pleasure to have him as our service advisor. More
by JV
Employees Worked With
Antonio Martinez
