Principle BMW of San Antonio

Terrible communications. They do not return phone calls or even listen to their own voice mail. The only time I ever saw a written estimate was after paying their ridiculous diagnostic fee of $179.99 for e or even listen to their own voice mail. The only time I ever saw a written estimate was after paying their ridiculous diagnostic fee of $179.99 for each issue. Despite computerized diagnostics they still take advantage of you. ABOVE ALL NEVER BUY A SERVICE CONTRACT FROM THIS DEALER, THE DEALERSHIP CONTROLS STRUCTURE OF COVERAGE AND IT IS SOLELY TO THEIR ADVANTAGE. Buy a car from them? From my experience Principal Auto Group HAS NO PRINCIPALS, AVOID More

Always so nice and welcoming in addition excellent customer service always friendly and inviting. Excellent explanation of service and service details overall a great and perfect example of what a tea customer service always friendly and inviting. Excellent explanation of service and service details overall a great and perfect example of what a team should be.thanks ladys and gents. More

Faylin is THE BEST !! Once I was able to connect with Faylin, she made the experience so much better . There was a bit of disconnect initially- but once Faylin was involved, all things were accomplished Faylin, she made the experience so much better . There was a bit of disconnect initially- but once Faylin was involved, all things were accomplished More

Theresa did a great job. Made it easy I was having difficulty working with my local BMW dealer. I went on line and found BMW of San Antonio. I inquired about the car I was interested in. I was having difficulty working with my local BMW dealer. I went on line and found BMW of San Antonio. I inquired about the car I was interested in. Theresa Vincent called me within the hour and advised what she had and what my options were. She spent several days trying to locate the color I wanted and due to the scarce inventory advised that she could order. I decided to lease the vehicle they had in stock. They worked with me on the trade and price and made the transaction very simple. Theresa met me half way to avoid a 6 hour drive both ways for me. Just a great job. More

Outstanding customer oriented service! I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible required service. She then made all of the arrangements for a driver to come to my home to pick up and return my vehicle after servicing. This was so very important to me in this time of ever expanding Covid 19 coronavirus infection/contamination as I am in an extremely vulnerable position, health-wise. This was truly a "touch of class" befitting the BMW brand and brought to fruition by Ms. King. Please continue to be my service advisor Ms.King, and pass on my sincere gratitude as a long-standing, loyal BMW customer to the Service Director of BMW of San Antonio! More

Everyone was very helpful and knowledgeable. They explained the issue with my vehicle and helped me quickly. It took less than an hour, love it explained the issue with my vehicle and helped me quickly. It took less than an hour, love it More

Superb service by Luis Cotto... he was very pleasant, polite & super responsive to my requests. He promised me that my car will be ready by 12.00 pm and he got it done. Five stars to Mr. Cotto for his pr polite & super responsive to my requests. He promised me that my car will be ready by 12.00 pm and he got it done. Five stars to Mr. Cotto for his professionalism. He will be advisor moving forward as long as I have my BMW! More

I have no issues with the dealers that helped me. I do have an issue with the fact that I just tried to insure my BMW X5 and was told it had a $10000 uninsured motorist claim back in November 2019. I was have an issue with the fact that I just tried to insure my BMW X5 and was told it had a $10000 uninsured motorist claim back in November 2019. I was given paperwork from BMW that showed zero accidents. Also i was told there would be two keys and was only given one and then told days later that nothing could be done. More

Sales team and finance team were great. Had a couple of hiccups, but worked through them. However, nothing is perfect, am I right? There was an oversight on paperwork, but it’s just paperwork, it’s not the hiccups, but worked through them. However, nothing is perfect, am I right? There was an oversight on paperwork, but it’s just paperwork, it’s not the end of the world. They squared it away, easy peasy. Both teams worked hard to get me at the price point I needed to be at. The only downfall is that I bought used and the team responsible for detailing did a horrible job. I’m not sure if it’s because I bought at night and visibility is limited in the dark. On the surface everything looked great, however, upon closer review there was dirt/dust/ashes in all the nooks and crannies (basically all compartments that can open are dirty, no I take it back, filthy: console, video, etc.) of the vehicle. I will have to pay a couple hundred to get it cleaned to standard. With that aside my experience was pleasant. More