Principle BMW of San Antonio

Paul was great. best customer service I’ve had in a while. Will be back for additional service items because of him. Great job Paul!!! while. Will be back for additional service items because of him. Great job Paul!!! More

Excellent customer service. Very fast response on servicing my car. Emmanuel Colon is an outstanding service person. He treated me very professional and took great care of my car. servicing my car. Emmanuel Colon is an outstanding service person. He treated me very professional and took great care of my car. More

Salesman Pedro extremely knowledgeable, friendly, and very helpful with all of our questions. Patient with us as this was the. BMW we have purchased. Courteous receptionist. Also very helpful. Director o very helpful with all of our questions. Patient with us as this was the. BMW we have purchased. Courteous receptionist. Also very helpful. Director of preowned sales was the only downfall to this establishment. Demeaning and condescending when he talked to us. I would buy another car from Pedro tomorrow as long as I don’t have to deal with the other individual. More

The experience with BMW of San Antonio has to be hands down the best car buying experience I have ever had. Mr. Knack was awesome. down the best car buying experience I have ever had. Mr. Knack was awesome. More

Great experience. Tevin Nance was outstanding. Very knowledgeable about 530i. Best ECommerce experience so far. I have purchased 5 BMWs over the last 20 years and best experience so far. knowledgeable about 530i. Best ECommerce experience so far. I have purchased 5 BMWs over the last 20 years and best experience so far. More

Salesperson was friendly & knowledgeable. The only thing that I was not happy with was the wasted time it took. I brought in my trade in vehicle as advised. Instead of allowing me to go home & they could ju that I was not happy with was the wasted time it took. I brought in my trade in vehicle as advised. Instead of allowing me to go home & they could just call me back when completed. They had me sit for at least 2 hours. No one came to give me any updates until they saw me stand up from where they told me to sit & wait! Then after the 2 hour wait I was asked to come back the next day!! I was text the next day to let me know the trade in value & amount of payments I would have. I texted back saying I would be in after work to sign. I was advised that would be perfect. I showed up and salesperson showed me the car again & showed us how to charge the car & other helpful information When done I still had to wait another 1-1/2!! To go over information with the finance department I want to say the finance person was friendly & knowledgeable as well BUT the time between on processes is horrible No one showed us were to find water or bathrooms while waiting or cane up to offer reason for delay Mercedes Benz has much better customer service. I hope that going forward with taking in the car I purchased at this dealership that my customer experience will get better More

Quick process to test drive car I saw online, they were busy but took care of our needs. Even though I purchased a pre owned car, the dealership still made me feel special by putting the big bow on my drea busy but took care of our needs. Even though I purchased a pre owned car, the dealership still made me feel special by putting the big bow on my dream car. More

Steven Page did an outstanding job as a salesman. He was very professional in every since of the word. The business manager did NOT try to pressure me in any of the warranty options. I really like that. very professional in every since of the word. The business manager did NOT try to pressure me in any of the warranty options. I really like that. More

Want to thank Biju P for his assistance & patience as we were undissive of what we we looking For,Showed us several cars on computer &test drove 3 cars. Ty were undissive of what we we looking For,Showed us several cars on computer &test drove 3 cars. Ty More

Bought my first BMW vehicle, X3, for my daughter. The dealership and staff have made it a great experience. Service department even picked up my vehicle (during pandemic) at home to get it serviced when dealership and staff have made it a great experience. Service department even picked up my vehicle (during pandemic) at home to get it serviced when it was due. Definitely impressed and will buy again from here. More