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Principle BMW of San Antonio

San Antonio, TX

4.7
1,401 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,401 reviews

August 30, 2020

Sales consultant was very patient and willing to find the best deals to fit within my budget. However, some of the vehicles I selected was not available, which was disappointing. It would be great to only ha More

by ROXY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martinez
August 30, 2020

Amazing service! I highly recommend Paul Gallardo in his dealing with me as a client! Very professional, attentive and caring! Great service overall! Thank you BMW of San Antonio! More

by Pedro Magallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
August 30, 2020

We had a great experience with BMW. The staff was professional, going above and beyond to give excellent service. They were also attentive and updated us frequently. We would recommend. More

by Jnieto484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Saenz, Maggie King
August 29, 2020

Loved the BMW but the customer service was really disheartening. I really wanted to extend or purchase another BMW but some of the staff would not return messages. I felt you all didn’t care and ther More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Page, Robert Graves
Aug 29, 2020 -

Principle BMW of San Antonio responded

Thank you for the feedback James. Delayed communication is unacceptable, especially in today's day in age. Regardless of the reason, we should communicate better. Please reach out to me directly so we can discuss any information that you might require. Thank you so much! Robert Lopez - New Car BMW Sales Director - robert.lopez@principleauto.com

August 29, 2020

Omg she is awesome!! Was faster than I thought I was supposed to be! She kept me informed up until it was done. Pick Marissa😀 More

by mybumper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Whipple, Allie Peters, Marissa Munoz
August 29, 2020

Ryan is undoubtedly the most attentive and caring service associate I have worked with. He is truly outstanding and a great asset to BMW of San Antonio. More

by Terry Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
August 29, 2020

I love bringing my car here for service. Maggie King is always such a pleasure to work with. She is prompt with her communication and always has a smile on her face! More

by Patrick M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
August 29, 2020

BMW of San Antonio has the best customer service of any dealership that I have done business with. No matter what I need, they are always there to help and make me feel like a valued customer, not just a More

by Wtenboer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
August 29, 2020

Quick, efficient, virtual service update sent via text was impressive and amazing. Makes owning a luxury vehicle worth every penny. Thanks to Brian Rivera my service advisor for being so helpful with both More

by Debra.g.cobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
August 29, 2020

Service was fast and I was kept up to date on all progress. Checking in was easy as was the pick up once the car was ready. Appreciated the car wash being done before delivery. More

by babercd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Diaz
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