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Principle BMW of San Antonio

San Antonio, TX

4.7
1,401 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,401 reviews

September 01, 2020

Top notch sales from Chris and service from Luis Cotto! Always keep coming back to BMW San Antonio! Highly recommend them if you’re in the market for a BMW. More

by eocr98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto, Chris Castaneda
September 01, 2020

Michael was very Understanding and professional. We Came to a reasonable agreement and everyone was very patient. I struggled choosing a vehicle but Ramone took his time to show me many vehicles until I was More

by Michelle Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Polak, Ramone Williams
September 01, 2020

Car wasn't fully fixed when I received it back. The HUD was non functional Albert and Allie were great as always the despite issues which fall on the technician not checking their work. More

by JFridman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Saenz, Allie Peters
Sep 03, 2020 -

Principle BMW of San Antonio responded

Thank you for the feedback! We strive to deliver exceptional care and that is demonstrated by fixing your car right the first time. We missed the mark here but rest assured we are using this as a training tool. We really appreciate your business and look forward to exceeding your expectations next time! Thank you!

Sep 03, 2020 -

JFridman responded

The service manager Albert and Director Allie were both great despite the issues. Sadly, things were missed and the experience was sub par in other regards. I hope to see improvements in the future so these issues can be avoided

August 31, 2020

My service visit was great and Emmanuel did an excellent job. I received timely updates and my vehicle was serviced quickly and delivered on time. More

by mfhood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
August 30, 2020

Quick and efficient. Excellent customer service! Attention to detail. Maintained me informed. Easy to contact. Friendly staff. Clean area. Social distance enforced at all times. More

by plmonreal2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
August 30, 2020

The feeling of being taken care of and having no worries about your vehicle!!! Mr. Warson makes sure he covers all my concerns and questions. More

by jodiseabrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
August 30, 2020

JR is the best sales person ever. He is very professional and very customer friendly. I will highly recommend him to everyone. Everyone else was also friendly and helpful More

by Vbroumand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR, Robert Lopez
August 30, 2020

They did a great job showings us the car along with being able to quickly get the financing done. We were also impressed with the large variety of BMWs at the San Antonio BMW Dealership. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju Pilai, Michael Whipple
August 30, 2020

Alan went above and beyond my my expectations in the process of purchasing my new X5. He listened, made suggestions and did not make me feel like just another number. Great job and I highly recommend hi More

by Rm2mve06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Hernandez
August 30, 2020

Painless transaction; in and out upon drop off and pickup. This was especially wonderful in our current climate dealing with COVID-19. Would highly recommend BMW of San Antonio. More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
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