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Principle BMW of San Antonio
San Antonio, TX
1,401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,401 reviews
September 08, 2020
The salesman, J. R., was extremely competent and had a wonderfully calm demeanor. He also had a deep knowledge of his product and treated us so nicely. wonderfully calm demeanor. He also had a deep knowledge of his product and treated us so nicely. More
by susan
Employees Worked With
J. R.
September 08, 2020
Excellent service provided. High efficiency. Helped me solve the problem with my vehicle with their expert together also explain the reasons behind that. Very helpful. solve the problem with my vehicle with their expert together also explain the reasons behind that. Very helpful. More
by stevenyang
Employees Worked With
Juan Cantu
September 07, 2020
This will be the last time we visit this dealer. Way overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. More
by Cacheer
Employees Worked With
Marissa Munoz
September 07, 2020
Excellent service and work. Ryan made sure all my needs were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! More
by xavo_b
Employees Worked With
Ryan Mararac
September 07, 2020
Juan Cantu was my service coordinator and he does an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me and my car! More
by savannah_stroman
Employees Worked With
Juan Cantu
September 06, 2020
Ryan Mararac was a great service advisor and made sure all my expectations were met and exceeded! The service was performed as expected and on time. all my expectations were met and exceeded! The service was performed as expected and on time. More
by Enrico
Employees Worked With
Ryan Mararac
September 06, 2020
The service of Mr Cantu was superb. He took care of my car. Then answer the questions I had and gave me solution. my car was ready in 40 min car. Then answer the questions I had and gave me solution. my car was ready in 40 min More
by Graciela Arguelles
Employees Worked With
Juan Cantu
September 06, 2020
Luis was my point of contact. Very professional, courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW tea courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW team. More
by Albert L
Employees Worked With
Luis Coto
September 06, 2020
Service Rep was very rude. He did not reset service light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change More
by Michael.manoj
Employees Worked With
Shawn Wilcox
September 06, 2020
My experience started off terrible, but ended well. I had an appointment at 10:30am. When I arrived the red polo rep asked for my name and time of appointment. I have it to him and he said my rep would be wi an appointment at 10:30am. When I arrived the red polo rep asked for my name and time of appointment. I have it to him and he said my rep would be with me shortly. Forty (40) minutes later, I was still sitting in my car. Finally Brendan helped me. He was great. More
by shanusbennett
Employees Worked With
Brendan
