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Principle BMW of San Antonio
San Antonio, TX
1,401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,401 reviews
September 10, 2020
The check-in staff was very polite. Mr Rivera was friendly and polite. Overall my experience was great! Loved the video from the mechanic Soria friendly and polite. Overall my experience was great! Loved the video from the mechanic Soria More
by ladyred2008
Employees Worked With
Brian Rivera
September 10, 2020
Always professional and very friendly. I am appreciative that they value my business. The young man that dropped me off at my office and picked me up was so sweet. I will always support businesses that give that they value my business. The young man that dropped me off at my office and picked me up was so sweet. I will always support businesses that give our younger generations a chance to learn and excel. He loved his job. More
by AngieG.
Employees Worked With
Anthony Baerga
September 10, 2020
They were all professional and prompt. My salesman was great tanner and finance guy Brad was great as well . They worked together seamlessly and did a great job great tanner and finance guy Brad was great as well . They worked together seamlessly and did a great job More
by dwinters1121
Employees Worked With
Michael Polak, Brad Lilley, Michael Whipple, Tanner Hanes
September 09, 2020
Service was faster than estimated and customer lobby was clean, with snacks and beverages! Service agent was Friendly and kept me informed of progress on my vehicle! clean, with snacks and beverages! Service agent was Friendly and kept me informed of progress on my vehicle! More
by mfrench
Employees Worked With
Emmanuel Colon
September 09, 2020
Emmanuel was great. However, I was a bit put off by two individuals working in the bay (a valet and a woman who checked in the loaner vehicle). Each used language that wasn’t exactly customer-centric durin individuals working in the bay (a valet and a woman who checked in the loaner vehicle). Each used language that wasn’t exactly customer-centric during their interactions with me. The valet ordered, “Move it up!” rather than “Could you move your vehicle forward please?” The vehicle check woman yelled , “Turn it off!” From across the bay as I was leaving. (The car was off.) I’m not asking to have my xxx kissed, but basic service courtesy has always been my experience with PA in the past. More
by Dcbinsa
Employees Worked With
Emmanuel Colon
September 09, 2020
Took to long before advisor greeted me, sat in vehicle for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 series was not a good ideal, even after I requested a larger vehicle. Vehicle pickup also took about 15-20 minutes. The vehicle greeters in the red shirts was awesome, they kept checking on Me. I am requesting a change in vehicle advisors for my next visit. Not sure if the one I had was just to busy or just not customer service friendly. More
by mrjack032003
Employees Worked With
Luis Coto
September 09, 2020
The staff has been outstanding from the very beginning all the way through to purchase. I felt the price was very reasonable and the dedicated staff really made this experience very simple. Thanks again f all the way through to purchase. I felt the price was very reasonable and the dedicated staff really made this experience very simple. Thanks again for the hard work. More
by nj953
Employees Worked With
Chris Castaneda
September 09, 2020
The vehicle left in a worse condition than when it was dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rea dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rear cargo area were still opened. This is one of the worse experiences I've had at an auto repair shop. More
by wnellums3
Employees Worked With
Rhaudell Cordova
