Principle BMW of San Antonio

Pete was our salesman and he was amazing and extremely attentive. He answered all of our questions with patience and knowledge about the vehicle! attentive. He answered all of our questions with patience and knowledge about the vehicle! More

San Antonio bmw is the best service dealer we have ever experienced! Kristian Chen is the best! We love her. She is so knowledgeable and her follow through is 5 stars! experienced! Kristian Chen is the best! We love her. She is so knowledgeable and her follow through is 5 stars! More

Super clean facility. Work is completed in a reasonable amount of time and at a fair price. My service writer, Armand Rosario, did a great job keeping me informed and was Work is completed in a reasonable amount of time and at a fair price. My service writer, Armand Rosario, did a great job keeping me informed and was professional throughout the process. More

Well done on your service department set up very convenient in drop off area service advisor very keen on getting any and all information needed convenient in drop off area service advisor very keen on getting any and all information needed More

Clean & high tech. Great waiting area & showroom. The service writer was professional, informative & friendly. Bery efficient operation. Great waiting area & showroom. The service writer was professional, informative & friendly. Bery efficient operation. More

Pleasant service Personnel. Had an issue with my navigation which was quickly resolved by the BMW genius. Highly recommend the dealership. Had an issue with my navigation which was quickly resolved by the BMW genius. Highly recommend the dealership. More

The best dealership I’ve ever worked with. Taylor is the absolute best in the business. Taylor is the absolute best in the business. More

BMWs are premium cars but this dealership lacks premium service. Service employees need monitoring as some are very rude and unhelpful. Heard complaints from two other people when checking out. I had to fi service. Service employees need monitoring as some are very rude and unhelpful. Heard complaints from two other people when checking out. I had to file a complaint as my car interior was left dirty after repair. It was not easy to get a managers attention. When I advised the person in service I was returning my car at request of the manager, his response was “What mgr, we have three?!” I was also asked to provide proof of my communication with mgr via email.My next car will not be a BMW. More

Sincerely expected more than carmax level service from a company that brags about being the top. Morals and ethics just are not the strong suit in San Antonio I guess. I asked specifically about the wiper company that brags about being the top. Morals and ethics just are not the strong suit in San Antonio I guess. I asked specifically about the wipers and fluids being inspected. I was lied to. I know I was lied to because it has been 14 days and the rear wiper leaks water all on the inside of the trunk. This is really something that should have been addressed. While we may have been told there wasn't a warranty we were not informed of issues that would need attention within the first 14 days. Couldn't even get to 30 days. Disgusting practices. Liars, theives, and after the conversation of family with both Yvonne and Brad I wouldn't trust them with my children's safety when neither could be bothered to even want to be around their kids. I regret my previous review full of praise and hope. More

Amazing customer service from BMW ! My service advisor Michal Boehme has taken care of me and always gone above and beyond for me ! She is the heart of BMW service and sets a very high My service advisor Michal Boehme has taken care of me and always gone above and beyond for me ! She is the heart of BMW service and sets a very high standard . For that reason I will be a loyal BMW client for life ! More