Principle BMW of San Antonio

The service center performed my X3 M40i's first oil and filter change. Lauren was the service advisor assigned to me. She was very friendly, knowledgeable, and helpful in getting things squared away. I had filter change. Lauren was the service advisor assigned to me. She was very friendly, knowledgeable, and helpful in getting things squared away. I had opted to wait in the dealership's lounge, and was appreciative that she stopped by there to update me on the progress of the service. Total time at the service center was approximately 90 minutes. All in all, this was a great service experience. More

I have 3 Porsches, 1 Mercedes & 2 BMW’s. The only service dept of the 3 dealerships I am truly treated with respect (of my time) understanding (of my need to be in & out with a loaner quickl The only service dept of the 3 dealerships I am truly treated with respect (of my time) understanding (of my need to be in & out with a loaner quickly) is BMW. Donavan at BMW sets the bar high! He is professional, communicative, compassionate & truly makes me a priority. We are all busy in today’s world, time is money, Donavan understands this. For this reason I will continue to be loyal to BMW & I plan to purchase an M8, as soon as they get it in, because of their service. BMW service & Donavan for the big win over the other dealers I go to for my other owned vehicles. No contest in service, respect & turnaround, NONE!!! Thanks Donavan! More

Easy check in and friendly service. They keep you informed of what is going on with your vehicle the entire time. They also offer drop offs and pick up service if needed. They keep you informed of what is going on with your vehicle the entire time. They also offer drop offs and pick up service if needed. More

We bought the car in Austin because of the dismal sales experience in SA. I wish I could take it to Austin for service. Waited twenty minutes to get my car after paying. Stood out on the driveway waiting a experience in SA. I wish I could take it to Austin for service. Waited twenty minutes to get my car after paying. Stood out on the driveway waiting and no one said a word to me. Dealership won’t take a credit card unless I pay the fee. That’s absurd. You pay over $100 for an oil change that I can get at Valvoline for half and even Valvoline takes credit cards without a fee. I also own a Mercedes and they take credit cards without a fee. More

Excellent customer service! Loved that they provide a loaner vehicle and they also have treats for our dogs . Loved that they provide a loaner vehicle and they also have treats for our dogs . More

Perfectly pleasant buying experience. Knowledgeable sales staff, who went above and beyond to make sure I got the vehicle and the deal I wanted. Knowledgeable sales staff, who went above and beyond to make sure I got the vehicle and the deal I wanted. More

Richard Worked diligently to make the process smooth as a walk in. Made sure text went to the right people , remained helpful to keep the process moving smoothly. And he cleaned my car....she's pretty. walk in. Made sure text went to the right people , remained helpful to keep the process moving smoothly. And he cleaned my car....she's pretty. More

Mr Chris Lee is very courteous explain the vehicle in detail. Will be back to buy another car with him. detail. Will be back to buy another car with him. More

This was my first BMW purchase after owning another brand for over 40 years. David Suarez, my sales associate, was very professional and engaging during the entire purchasing process. If I could give him m for over 40 years. David Suarez, my sales associate, was very professional and engaging during the entire purchasing process. If I could give him more than a 5-star rating, I would. David was a wealth of knowledge, and treated me with a no-pressure approach, which I really appreciated. Once the car arrived, he sat me down in it for over an hour to get the settings "just right". The finance process, which can be the most stressful part of buying a car, was also very professionally executed. All in all, I highly recommend doing business with Principle BMW. And seek out David Suarez, you won't be disappointed. More