
Principle BMW of San Antonio
San Antonio, TX
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Came for my appointment , greet right away, angel came to me right away to check what’s wrong with my vehicle. He check me in , my loaner is ready . I’m and out in 15 minutes. Thank you for very efficient to me right away to check what’s wrong with my vehicle. He check me in , my loaner is ready . I’m and out in 15 minutes. Thank you for very efficient work flow. More
Waited for my car for at least 30 minutes, only to find associates engaged in casual conversation while five customers, including myself, stood on the platform waiting. Surprisingly, three customers who ar associates engaged in casual conversation while five customers, including myself, stood on the platform waiting. Surprisingly, three customers who arrived after me received their cars first. This delay made me late for a meeting, resulting in being called out in front of my team. In the future, I'll hold associates accountable for their disregard for people's time if I return for service. Accuracy in informing customers about their car's readiness is crucial. Do not prompt me that my vehicle is ready, if it is not ready. I checked out with the cashier and told waiting, 30 minutes is too much. The other guy had been waiting since 1130. It was about 1300 before he received his car. Do better More
Outstanding care and follow up when purchasing a vehicle. Marco helped get the best price and best markdowns available for his customer. I purchased a new vehicle due to Marco and will buy again from him. Marco helped get the best price and best markdowns available for his customer. I purchased a new vehicle due to Marco and will buy again from him. More
Working with Adam, my sales rep, from just the looking/questioning stage, through test driving a couple of models, too contemplating my final decision on my very first BMW was a great experience. looking/questioning stage, through test driving a couple of models, too contemplating my final decision on my very first BMW was a great experience. More
I recently took my BMW to BMW of San Antonio for a routine maintenance check, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and routine maintenance check, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and professionalism. The service team was incredibly knowledgeable and attentive, ensuring that every aspect of my car was meticulously examined. The service advisor took the time to explain each step of the maintenance process, highlighting the importance of regular checks for optimal performance. They used state-of-the-art diagnostic tools to identify any potential issues, and their attention to detail was remarkable. One of the most impressive aspects of my visit was the transparency of the service team. They provided a detailed breakdown of the maintenance costs, ensuring there were no surprises when it came time to pay the bill. The staff also went above and beyond to accommodate my schedule, offering a convenient loaner car so that my day wasn’t disrupted. The maintenance work itself was executed flawlessly. My car was returned to me in immaculate condition, running as smoothly as the day I first bought it. It’s clear that the technicians at BMW of San Antonio are not just mechanics, but true enthusiasts who take pride in their work. Moreover, the cleanliness and organization of the service area were commendable. It’s evident that they uphold the highest standards in every facet of their operation. In conclusion, BMW of San Antonio has set a new benchmark for automotive maintenance service. Their exceptional customer care, combined with their technical expertise, makes them a paragon in the industry. I wholeheartedly recommend their services to any BMW owner who values quality and professionalism. More
I went in for what I thought would be brake fluid and ended up having my car serviced all covered under my warranty and my advisor even provided a loaner car for the day. Great service and always profess ended up having my car serviced all covered under my warranty and my advisor even provided a loaner car for the day. Great service and always professional. More