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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,285 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,285 reviews

October 07, 2024

My experience was a great one, I had my battery changed out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company More

by lorrainem12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
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Oct 10, 2024 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

Polite, professional, great customer service, like that I great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! More

by SAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoja
Report | Print
Oct 03, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

My advisor was very professional very understanding he should be recommended. He’s an outstanding access to your dealership. More

by Goofyt333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
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Sep 27, 2024 -

Principle BMW of San Antonio responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

September 18, 2024

Excellent service . Highly recommended. They met all my needs . Will definitely be going back again More

by STORMYXOXO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Martinez
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Sep 22, 2024 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

September 18, 2024

The drop off and pick up experience was very efficient. Ms Chen is very attentive to all of my questions and concerns. More

by recfeb43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Chen
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Sep 22, 2024 -

Principle BMW of San Antonio responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 13, 2024

Unfortunately my experience was not pleasant. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. More

by Melanie Olivarez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
September 13, 2024

Excellent service from a quality BMW dealership. The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! More

by Richard Baes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
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Sep 16, 2024 -

Principle BMW of San Antonio responded

Hello Richard, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 12, 2024

The digital systems used to communicate with customers are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. More

by Chan.webster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donavan
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September 12, 2024

Dealership did not honor pre-negotiated pricing with the TrueCar online partnership; they tried to charge over $2k more. Also the advertised Principle-Certified preowned car that I bought was delivered to m More

by MamaB14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tevin Nance
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Sep 14, 2024 -

Principle BMW of San Antonio responded

Thank you for taking the time to speak with me on the phone today to let us know about your recent experience. We are dissappointed to hear how your purchase process went and will address these areas to avoid this outcome in the future. Thank you again! Barry Laird General Sales Manager

September 09, 2024

Great service managers. Very professional. My service manager Andrew was very professional and assisted me all throughout my visit. More

by foremen.might_0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Sep 13, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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