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Principle BMW of San Antonio

San Antonio, TX

4.7
1,397 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,397 reviews

March 21, 2024

Dealership very clean, well organized and all personnel truly professional. All personnel I contacted were courteous and helpful, without exception.. special kudos to my advisor, Mr. A Negron, a true pro More

by tomaria4748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Negron
Mar 30, 2024 -

Principle BMW of San Antonio responded

Tomaria4748, we are so pleased you enjoyed your visit to Principle BMW of San Antonio!

March 21, 2024

Always a timely service. Very informative on service recommendations. Advisors are always friendly and personable. More

by Refashn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoja
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 20, 2024

Taking my BMW in for 20,000 mile service and obtaining a loaner car was a breeze with Richard Moreno helping me. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Moreno
Mar 30, 2024 -

Principle BMW of San Antonio responded

Mary Jane, we are so pleased you enjoyed your visit to Principle BMW of San Antonio!

March 20, 2024

Best car buying experience ever! Biju Pillai and Brad Lilley are rockstars are what customer service is all about. I will definitely be bringing my business back here. These gentleme More

by Joser686
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Biju Pilai, Brad Lilley
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2024

Great Service Overall! Very courteous, professional service! Would definitely recommend BMW service to both family and friends! More

by Eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2024

Customer service was phenomenal and they were very attentive. If service is needed, I will most definitely return. More

by Josiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2024

Excellent customer service and great timing for service. Thank you for everything every time I come for service. More

by rosebud_dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boheme, Paublo Gallardo
Mar 30, 2024 -

Principle BMW of San Antonio responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 18, 2024

Superior, clean facilities. Very courteous and professional staff from the entry evaluator to my service advisor. Very well done! More

by hpdsweeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name of young man who checked me in but he was very gracious and helpful, Paublo Gallardo
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hpdsweeney, reviews like this give us motivation and help us ensure we provide high-quality care.

March 18, 2024

Called my salesman Don, and told him a loud noise was coming from the drivers door when opened or closed. He contacted Joseph, and within the hour heard back from him. He arranged for my car to be looked More

by Bgblount3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Willenson
Mar 30, 2024 -

Principle BMW of San Antonio responded

Bgblount3, we are so pleased you enjoyed your visit to Principle BMW of San Antonio!

March 15, 2024

Very smooth process and no stress or hassle trading in my car and buying a new one More

by maberys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hi Maberys, thank you for taking the time to leave a review for us at Principle BMW of San Antonio. We're happy we could meet your expectations!

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