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Principle BMW of San Antonio
San Antonio, TX
1,285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,285 reviews
October 22, 2024
Thanks Alan, Paul and Brad my purchase o BMW auto was effortless and completely satisfied with the service and associates in the Sales, finance and parts departments. effortless and completely satisfied with the service and associates in the Sales, finance and parts departments. More
by oscarbarabino88
Employees Worked With
Brad Lilley, Alan Hernandez, Ryan Watson
October 22, 2024
Excellent service and at a very competitive cost. Mr. Juan Cantu is always courteous and respectful. Mr. Juan Cantu always provides a very comprehensive feedback on what maintenance was performed on Mr. Juan Cantu is always courteous and respectful. Mr. Juan Cantu always provides a very comprehensive feedback on what maintenance was performed on my BMW X-5. I appreciate Principal BMW! More
by Santanajose405
Employees Worked With
Juan Cantu
October 14, 2024
Punctual and thorough when performing multi-point inspection. The video they provide is helpful in understanding what exactly needs to be fixed and why. inspection. The video they provide is helpful in understanding what exactly needs to be fixed and why. More
by garzanomore
Employees Worked With
Juan Cantu
October 10, 2024
My wife and I made an appointment to test drive a BMW X5 we were interested in. I called in and spoke with Jorge, who made an appointment with us for later that day. We arranged childcare and my wife and I we were interested in. I called in and spoke with Jorge, who made an appointment with us for later that day. We arranged childcare and my wife and I coordinated from our jobs to arrive early. We waited 25 minutes to speak to Jorge, who told us he was now busy with another customer. We ended up waiting an hour until the dealership was closing before we finally gave up and left. An honest heads up on the conflict would have been appreciated, and at no point were we checked on by the various other staff loitering around. This was a very disappointing experience and I will seriously question coming back despite being a life long BMW owner. More
by solo7534
Employees Worked With
Jorge Godinez
October 09, 2024
The service technician, Michal, has taken care of all three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience with my salesman Tevin Nance. Very professional. More
by Herb Cole
Employees Worked With
Michal Boehme
October 09, 2024
No issues with my service visit. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. More
by Paul
Employees Worked With
Jesse in Service
October 07, 2024
Ryan Watson is, hands down, the most attentive service rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to t rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to talk to! My BMW experience has been a 10/10 so far! More
by 01platen-markers
Employees Worked With
Ryan Watson
