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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,296 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,296 reviews

January 06, 2024

Service is always excellent. Ryan Mararac's advice is always spot on. I own three of your BMW's and he keeps all three in tip-top shape. More

by Al Walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2024

Dealer was on time. Off on the repair time but such should be expected..need to keep price down? More

by Ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Report | Print
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2024

My sales rep Chris went above and beyond to bring the BMW I bought from San Antonio to Houston after hours. This type of service has made me a loyal customer to Principle BMW More

by ralph0813
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in sales
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Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2023

Overall, it is a dysfunctional dealership from servicing to customer satisfaction. Their use of technology reduces their workload but is not customer-friendly. Their service reps do not return calls and the More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other staff members including the technician and service workers!, Ryan Watson
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December 23, 2023

Alex did a superb job by keeping me updated on repairs needed and the related cost. More

by kpol2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Harbeck
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2023

Excellent service! I wouldn’t trust my car to anyone else. I am always treated with the utmost respect. More

by docarranza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2023

Excellent service from the moment I arrived. My service advisor kept me updated throughout the process. I felt confident about my repairs when I left. I will be back. More

by jpd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 22, 2023

Had a great experience with Taylor, Ryan and Theresa. Thank you guys ever so kindly!!! Purchased 2024 Mini countryman More

by Janice M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor, Ryan and Theresa
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi Janice, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2023

Josh was very helpful and prompt anytime I had questions. He kept me informed along the way as we waited for the delivery of our car. I would highly recommend Josh when buying your BMW. More

by Mark greco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts
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Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi Mark, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2023

Not to happy on the way they do business. I called Service & parts to get a price to replace the windshield on my 2024.I was told total $1030.00 plus $450.00 for service. When I picked up my More

by lfloresf250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marrero,
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