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Principle BMW of San Antonio
San Antonio, TX
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 01, 2024
My vehicle was kept for a week and half of the time it was not being worked on and brought back to me with 2% of gas in my tank when we know that that can affect the vehicle and we never done that was not being worked on and brought back to me with 2% of gas in my tank when we know that that can affect the vehicle and we never done that More
by rick
Employees Worked With
Donavan
May 01, 2024
Staff is friendly but did not address all of my concerns. I made an appointment for regular brake maintenance but asked to check my tire sensor. Also asked the 1st person to check me in as well as service a I made an appointment for regular brake maintenance but asked to check my tire sensor. Also asked the 1st person to check me in as well as service advisor to check the sensor. Also texted the concern after seeing the link for my estimate and sensor wasn't mentioned. No response. Later someone told me my service advisor stepped out but my car was ready. Asked again about the sensor. They went to check. I saw he reset the tire pressure monitor (which I already explained didn't work) and never returned so I just left. Very disappointed for a BMW dealership service. More
by Mysterri
Employees Worked With
Shawn Ayoub
May 01, 2024
I bought a new BMW SUV for my granddaughter in March 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he mad 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he made our first BMW purchase a breeze by quickly arranging a test drive, simplifying the process, and walking us through each step. He closed the deal efficiently and even took the time to thoroughly explain every feature of the vehicle to my granddaughter. Thank you, Mr. Rocha, for a fantastic experience at BMW San Antonio! More
by alfredvanraub
Employees Worked With
Mr. Rolando Rocha
April 26, 2024
Not very friendly at all. They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the decency to call back or text. That’s what the communication is for and no response just was not pleased at all with the customer service that I was given that day. expected better customer service. More
by margieboa12@yahoo.com
Employees Worked With
don’t remember name
April 24, 2024
Every time there’s an issue with my car I take it to my principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it drives and handle and I’m grateful for My Advisor and anyone working on my car More
by Ms Pickens
Employees Worked With
Paul my Advidor , & service parts
